Latest TPO updates:

TPO Response to DCLG - Protecting Consumers in the Letting and Managing Agent Market

Published on Thursday, 07 December 2017.

Protecting consumers in the lettings and managing agent market.

The Property Ombudsman (TPO) scheme has responded to the Government's call for evidence paper 'Protecting consumers in the letting and managing agent market’. The Department for Communities and Local Government (DCLG) launched a call for evidence in October to seek views on the potential regulation of letting and managing agents. TPO’s response can be viewed here

TPO launches phase three of lettings fees campaign in Plymouth

Published on Monday, 13 November 2017. Posted in Press Releases

The Property Ombudsman (TPO) scheme has launched phase three of its national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees. The next phase will see TPO contacting 117 letting agents in Plymouth and the surrounding region.

Calling all sales & lettings agents: Kent plays host to this month’s South East Propertymark Conference

Published on Friday, 10 November 2017. Posted in Press Releases

Have you reserved your place for this month’s Propertymark Regional Conference? The conference is open to all agents and is designed to keep agents up to date on government legislation and the day is structured to give agents a choice of sessions to attend featuring industry leading speakers to give delegates the flexibility to customise their own conference experience

TPO launches ‘early bird’ conference offer

Published on Thursday, 19 October 2017. Posted in Press Releases

TPO Conference: 13 June 2018 (The National Conference Centre in Solihull)

Book your place! We’re delighted to confirm that tickets for TPO's 2018 National Conference have gone live and to celebrate, we’ve launched a special Early Bird ticket offer, which is available for a limited time only.

TPO extends its ruling against Lettings Solutions Ltd

Published on Friday, 25 August 2017. Posted in Press Releases

Further to the press release in May 2017 announcing that The Property Ombudsman (TPO) scheme had expelled Essex based letting agent, Lettings Solutions Ltd, and imposed a two year exclusion, TPO’s independent Disciplinary and Standards Committee has now ruled that the agent should be excluded from membership of TPO and from registration for redress for a further year.

TPO expels Bradford agent following two separate complaints

Published on Thursday, 27 July 2017. Posted in Press Releases

Consumers are being warned that Blackhorse Property Management Limited in Bradford (trading as Blackhorse Property) has been expelled from both sales and lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years, after it failed to formally respond or pay awards made for two separate complaints. 

Annual Report: Deposit dispute

Published on Friday, 09 June 2017. Posted in Case Studies

The devil is in the detail: A Landlord alleged their property had been damaged and claimed the agent had not submitted comprehensive documentation to the tenancy deposit scheme. Find out more about the missing documentation that helped the Ombudsman rule on this case.

Annual Report: Lost keys, delayed repairs and an expired gas safety check

Published on Friday, 09 June 2017. Posted in Case Studies

This dispute focused on the actions of an agent who had evaded the truth concerning a lost set of management keys, and had prolonged a maintenance issue. TPO’s investigation unearthed the truth and found the agent had failed to deal with the complaint or advise the complainant that the matter could be referred to TPO for independent review.