In this case the Agent arranged a tenancy for two years in favour of four tenants who had offered to pay £200 per month more than the previous tenants. The landlords, Mr and Mrs J, were understandably happy that the Agent had found tenants willing to pay a higher level of rent. However, nine months into the tenancy Mr and Mrs J were contacted by the police to advise that they intended to raid the property as the heat signatures detected from the building indicated that it may be being used for drug cultivation. Furthermore, the police advised Mr and Mrs J that the persons living in the property were not those as recorded in the tenancy agreement and that references may have been forged. Following the raid, which found that the property was being used as a cannabis farm, Mr and Mrs J complained to the Agent stating that they should have been more diligent in their referencing. The Agent responded by arguing that, as per a previously arranged tenancy, they had not used a referencing service provider, adding that the documents provided by the tenants contained no information which should have put them ‘on notice’ that something may have been wrong.