Holding Deposit/Fee of Intent
Complaint
Miss E (the Prospective Tenant) claimed that the failure of the Agent to advertise the property correctly and to represent both her and the landlord properly caused her to withdraw from the tenancy. Miss E requested a full refund of the £1,000 she paid to the Agent to ‘hold’ the property. The Agent responded stating that the property had been advertised correctly, that the monies represented a ‘fee of intent’ (not a holding deposit) and that, as she had withdrawn from the transaction, her payment would not be returned.