Freeimpartial and independent service, resolving disputes between Consumers and Property Agents since 1990.

We are running a mediation pilot with Mediator Network and their panel of qualified Mediators. The pilot runs until July 2019 and we are offering both consumers and agents the opportunity to participate in the scheme. If you would like to find out more about the pilot, or how mediation might be of benefit to you, please visit: 

Please be advised that our office will be closed from 4pm on Friday, 24 May for system updates. We will be closed for bank holiday; re-opening at 9am on Tuesday, 28 May.



For Consumers:

For Consumers


For consumer & agent complaint enquiries, please call : 01722 333306

For Agents:

For Agents


For membership, compliance and account enquiries, please call : 01722 335458

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