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Make a complaint about a property business

If you have a complaint about your letting or estate agent, or another property professional, we may be able to help. Search for the business to get started.

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    Our process

    Renting, buying or selling a property can be difficult. We’ll help you to resolve any issues.

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    Step 1

    Complain to the business

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    Step 2

    Raise your complaint with us

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    Step 3

    We review your complaint

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    Step 4

    You will receive a resolution

    How it works

    Frequently asked questions

    Why do I have to complain to the business first?

    The first step is to let the business know that you are unhappy, to give them chance to make things right. It’s best if you do this as soon as you are aware of a problem, many issues can be resolved quickly.  Complain to the business

    The business is not registered with The Property Ombudsman, what can I do?

    You can update the name/location in the search bar and search again or:

    How long will it take to resolve and what outcome can I expect?

    We aim to provide your case outcome within 90 days of receiving the complete case file, except in complex cases. We work carefully through each case to ensure every decision is fair and thorough.

    If we support your complaint, we can make the property business take steps to put matters right, including paying compensation.

    Our average awards of compensation are between £300 and £600.

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