Free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents for more than 27 years.

Please be aware that our phone lines will not be operational between 3.30 pm on Friday 16 November and 11.30 am on Monday 19 November.

Need more information about our service and complaint timescales?  Our Consumer Guide gives you details of who we are and what we do as well as how our agents should deal with your complaint.  Click here to download a copy of the guide.