Freeimpartial and independent service, resolving disputes between Consumers and Property Agents since 1990.

Our offices will be closed from 4.00 pm on Thursday 18 April until 9.00 am on Tuesday 23 April

We are running a mediation pilot with Mediator Network and their panel of qualified Mediators. The pilot runs until July 2019 and we offering both consumers and agents the opportunity to participate in the scheme. If you would like to find out more about the pilot, or how mediation might be of benefit to you, please visit:



For Consumers:

For Consumers


For consumer & agent complaint enquiries, please call : 01722 333306

For Agents:

For Agents


For membership, compliance and account enquiries, please call : 01722 335458

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