Free, impartial and independent service, resolving disputes between Consumers and Property Agents since 1990.

Need more information about our service and complaint timescales?  Our Consumer Guide gives you details of who we are and what we do as well as how our agents should deal with your complaint.

Click here to download a copy of the guide.

Please note that our office will be closed for a systemwide upgrade from 4pm today until 9am on Monday, 25 March