Latest TPO updates:

Annual Report: freehold vs. leasehold

Published on Friday, 09 June 2017. Posted in Case Studies

Whose responsibility is it anyway? This case summary looks at a tenure dispute - find out more about the complaint and the Ombudsman’s ruling after the agent claimed long leaseholds amounted to ‘the same thing’ as freehold.

Banning letting agent fees paid by tenants: TPO responds to Government consultation

Published on Monday, 05 June 2017.

The Property Ombudsman (TPO) scheme has responded to the Government's consultation paper 'Banning letting agent fees paid by tenants'. The Department for Communities and Local Government (DCLG) launched a consultation in April to seek views on the implementation of a ban and on how the ban on letting agent fees paid by tenants in England should be implemented and enforced.

December 2016 Member Newsletter

Published on Wednesday, 21 December 2016. Posted in Press Releases

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.