Consumer & Industry Forums

The consumer and industry forums were launched in June 2018, with Mark McLaren chairing the Consumer Forum and Michael Stoop chairing the Industry Forum. Both sit on the TPO unitary Board as Non-Executive Directors. The Forums meet three times per year with a provision for additional meetings as necessary.

The Forums facilitate two-way communication between consumers, industry, and TPO, allowing the discussion of issues, information, and ideas to focus on reducing consumer detriment and identifying emerging trends.

Consumer Forum

Mark McLaren 2

Mark McLaren, Chair of TPO’s Consumer Forum, became a member of the TPO council on 1st November 2015 and is now a non-executive director for TPO’s unitary Board.
 Mark previously worked at Which? in policy and public affairs and was directly involved in the work that led to both estate agents (in 2008) and letting agents (in 2014) being required to join an independent redress scheme.



Mark McLaren - Chair, Consumer Forum

Industry Forum

Michael Stoop 2Michael Stoop, Chair of TPO’s Industry Forum, has served as a TPO Board member since November 2003. Michael was appointed to Vice-Chair of the Board in December 2014 and was also a member of the Disciplinary Standards Committee from 2008-2012. Michael is now a non-executive director for TPO’s unitary Board. 

Michael has nearly four decades of estate agency experience and is a Fellow of both the Royal Institution of Chartered Surveyors and the National Association of Estate Agents.


Michael Stoop - Chair, Industry Forum

If you would like to submit any topics of potential consumer detriment for discussion at the Consumer and Industry Forums please complete the below form and return it to This email address is being protected from spambots. You need JavaScript enabled to view it.