Consumer & Industry Forums
The consumer and industry forums were launched in June 2018, with Mark McLaren chairing the Consumer Forum and Michael Stoop chairing the Industry Forum. Both sit on the TPO unitary Board as Non-Executive Directors. The Forums meet three times per year with a provision for additional meetings as necessary.
The Forums facilitate two-way communication between consumers, industry, and TPO, allowing the discussion of issues, information, and ideas to focus on reducing consumer detriment and identifying emerging trends.
Mark McLaren, Chair of TPO’s Consumer Forum, became a member of the TPO council on 1st November 2015 and is now a non-executive director for TPO’s unitary Board. Mark previously worked at Which? in policy and public affairs and was directly involved in the work that led to both estate agents (in 2008) and letting agents (in 2014) being required to join an independent redress scheme.
Mark McLaren - Chair, Consumer Forum
Michael has nearly four decades of estate agency experience and is a Fellow of both the Royal Institution of Chartered Surveyors and the National Association of Estate Agents.
Michael Stoop - Chair, Industry Forum