Consumer & Industry Forums

The consumer and industry forums were launched in June 2018. The Forums meet three times per year with a provision for additional meetings as necessary.

The Forums facilitate two-way communication between consumers, industry, and TPO, allowing the discussion of issues, information, and ideas to focus on reducing consumer detriment and identifying emerging trends.

Consumer Forum


 As well as her role as Head of the National Trading Standards Scams Team, Louise Baxter was previously Chair of the Chartered Trading Standards Institute (CTSI) and Non-Executive Director on the CTSI Board. As a recognised expert in consumer regulation, fraud and consumer vulnerability, Louise started the National Trading Standards (NTS) Scams Team in 2012, providing a service that offers a fundamental support system for victims of fraud and scams. She was awarded an MBE for protection of vulnerable consumers from financial abuse in 2017.


Louise Baxter MBE - Chair of Consumer Forum

Industry Forum


As Chair of the Board for a subsidiary of Wiltshire Council, Nick has been responsible for driving the change management and governance of the business, devising a strategy and plan for the purchase of affordable housing, and overseeing new sites. Nick has worked with vulnerable communities including homelessness and abusive support to improve the PRS model within Wiltshire and beyond.
Nick’s previous roles have included Chief Operating Officer at Bold and Reeves, Group Chief Operating Officer at Myrooms, Growth Director at Residently and Property Hub, and also Director of Expansion at Foxtons.


Nick Samuels - Chair of Industry Forum

If you would like to submit any topics of potential consumer detriment for discussion at the Consumer and Industry Forums please complete the below form and return it to This email address is being protected from spambots. You need JavaScript enabled to view it.