Consumer & Industry Forums
The consumer and industry forums were launched in June 2018. The Forums meet three times per year with a provision for additional meetings as necessary.
The Forums facilitate two-way communication between consumers, industry, and TPO, allowing the discussion of issues, information, and ideas to focus on reducing consumer detriment and identifying emerging trends.As well as her role as Head of the National Trading Standards Scams Team, Louise Baxter was previously Chair of the Chartered Trading Standards Institute (CTSI) and Non-Executive Director on the CTSI Board. As a recognised expert in consumer regulation, fraud and consumer vulnerability, Louise started the National Trading Standards (NTS) Scams Team in 2012, providing a service that offers a fundamental support system for victims of fraud and scams. She was awarded an MBE for protection of vulnerable consumers from financial abuse in 2017.
Louise Baxter MBE - Chair of Consumer Forum
Nick Samuels - Chair of Industry Forum