Articles tagged with: Tenant Notices

Incorrect Notices

Published on Tuesday, 26 February 2013. Posted in Case Studies


The landlord, Mrs H, entered into a guaranteed rent arrangement with the Agent. However, following a series of rental payments being missed, Mrs H instructed the Agent to regain possession of the property. After a number of months, Mrs H became concerned about the time being taken and, following a number of her letters not being responded to, raised a complaint.

Rent Arrears and Communication

Published on Tuesday, 13 March 2012. Posted in Case Studies


After the tenant vacated the property owing four months rent, Mr D (the Landlord) raised a complaint with the Agent, stating that they had failed to inform him about the increasing debt and, therefore, denied him the opportunity to take action. The Agent’s response was that, whilst they acknowledged communication failures, they had assumed that Mr D would have identified the problem for himself from the lack of rent going into his account.