Latest TPO updates:

LIVE Rightmove Webinar: 16th May 9:30-10:30am Handling customer complaints (with Katrine Sporle, The Property Ombudsman)

Published on Tuesday, 01 May 2018. Posted in Press Releases

The issue of housing and homes is highly emotive and when something goes wrong people feel strongly that issues should be resolved fairly, appropriately and quickly. The role that agents play as part of that process is important and how agents handle complaints is under the spotlight. MHCLG has asked what can be done to improve in-house complaint handling?

The Property Ombudsman comments on the MHCLG announcement it will professionalise the estate agent market

Published on Tuesday, 10 April 2018. Posted in Press Releases

Katrine Sporle, The Property Ombudsman comments on the MHCLG announcement that it will professionalise the estate agent market: “We welcome the news the Government is introducing measures to professionalise the estate agent market. Requiring agents to hold a professional qualification and be transparent about any referral fees they receive should go a long way to raise standards in the industry and stamp out poor practice.

Consumers warned over Birmingham agent expelled from The Property Ombudsman scheme for 2 years

Published on Wednesday, 10 January 2018. Posted in Press Releases

Seekers Estate Agents, a sales and lettings agent based in Erdington, Birmingham, has failed to pay awards totalling £4,137 following two separate complaints relating to a series of failings in their letting and management service.  As a result, the agent has been expelled from membership and registration for redress with The Property Ombudsman (TPO) scheme for a minimum of two years.

TPO's Response to DCLG's 'Mandatory Client Money Protection Schemes for Property Agents' consultation

Published on Tuesday, 12 December 2017.

The Property Ombudsman (TPO) scheme has responded to the Government's consultation paper ‘Mandatory Client Money Protection Schemes for Property Agents’. The Department for Communities and Local Government (DCLG) launched the consultation in November to seek views on how client money protection schemes should be implemented across letting agents. TPO’s response can be viewed here