Latest TPO updates:

LIVE Rightmove Webinar: 16th May 9:30-10:30am Handling customer complaints (with Katrine Sporle, The Property Ombudsman)

Published on Tuesday, 01 May 2018. Posted in Press Releases

The issue of housing and homes is highly emotive and when something goes wrong people feel strongly that issues should be resolved fairly, appropriately and quickly. The role that agents play as part of that process is important and how agents handle complaints is under the spotlight. MHCLG has asked what can be done to improve in-house complaint handling?

The Property Ombudsman comments on the MHCLG announcement it will professionalise the estate agent market

Published on Tuesday, 10 April 2018. Posted in Press Releases

Katrine Sporle, The Property Ombudsman comments on the MHCLG announcement that it will professionalise the estate agent market: “We welcome the news the Government is introducing measures to professionalise the estate agent market. Requiring agents to hold a professional qualification and be transparent about any referral fees they receive should go a long way to raise standards in the industry and stamp out poor practice.

Consumers warned over Birmingham agent expelled from The Property Ombudsman scheme for 2 years

Published on Wednesday, 10 January 2018. Posted in Press Releases

Seekers Estate Agents, a sales and lettings agent based in Erdington, Birmingham, has failed to pay awards totalling £4,137 following two separate complaints relating to a series of failings in their letting and management service.  As a result, the agent has been expelled from membership and registration for redress with The Property Ombudsman (TPO) scheme for a minimum of two years.

TPO's Response to DCLG's 'Mandatory Client Money Protection Schemes for Property Agents' consultation

Published on Tuesday, 12 December 2017.

The Property Ombudsman (TPO) scheme has responded to the Government's consultation paper ‘Mandatory Client Money Protection Schemes for Property Agents’. The Department for Communities and Local Government (DCLG) launched the consultation in November to seek views on how client money protection schemes should be implemented across letting agents. TPO’s response can be viewed here 

TPO Response to DCLG - Protecting Consumers in the Letting and Managing Agent Market

Published on Thursday, 07 December 2017.

Protecting consumers in the lettings and managing agent market.

The Property Ombudsman (TPO) scheme has responded to the Government's call for evidence paper 'Protecting consumers in the letting and managing agent market’. The Department for Communities and Local Government (DCLG) launched a call for evidence in October to seek views on the potential regulation of letting and managing agents. TPO’s response can be viewed here

TPO launches phase three of lettings fees campaign in Plymouth

Published on Monday, 13 November 2017. Posted in Press Releases

The Property Ombudsman (TPO) scheme has launched phase three of its national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees. The next phase will see TPO contacting 117 letting agents in Plymouth and the surrounding region.

Calling all sales & lettings agents: Kent plays host to this month’s South East Propertymark Conference

Published on Friday, 10 November 2017. Posted in Press Releases

Have you reserved your place for this month’s Propertymark Regional Conference? The conference is open to all agents and is designed to keep agents up to date on government legislation and the day is structured to give agents a choice of sessions to attend featuring industry leading speakers to give delegates the flexibility to customise their own conference experience

TPO launches ‘early bird’ conference offer

Published on Thursday, 19 October 2017. Posted in Press Releases

TPO Conference: 13 June 2018 (The National Conference Centre in Solihull)

Book your place! We’re delighted to confirm that tickets for TPO's 2018 National Conference have gone live and to celebrate, we’ve launched a special Early Bird ticket offer, which is available for a limited time only.