Articles tagged with: Rent

Communication Not Guaranteed

Published on Friday, 17 April 2015. Posted in Case Studies

Complaint

The complaint raised concerned the Agent's failure to continue to notify the Guarantor of rent arrears that had accrued under the tenancy. He also accused the Agent of failing to notify him when the Landlord decided to put the matter into the hands of her solicitors and of failing to make those solicitors aware of his role by not providing the Deed of Guarantee he had signed. As a result of these shortcomings, the Guarantor argued that he had incurred unnecessary court costs.

Guaranteed Rent

Published on Tuesday, 26 February 2013. Posted in Case Studies

Complaint

Following the end of the tenancy and the tenancy deposit scheme awarding the full amount of the deposit to Mrs I (the landlord) in respect of damage caused to the property, she raised 21 different complaints concerning the Agent’s conduct which she asserted had contributed to the problems arising. Mrs I’s central claims were that the tenant found by the Agent was unsuitable for the property, that they failed to undertake proper references and that they did not carry out inspections during the tenancy which would have alerted her to the problems sooner. The Agent’s response was that they had obtained acceptable references, that they were not responsible for the tenant’s behaviour and that they were, therefore, not liable for the balance of the costs not settled by the security deposit.

Incorrect Notices

Published on Tuesday, 26 February 2013. Posted in Case Studies

Complaint

The landlord, Mrs H, entered into a guaranteed rent arrangement with the Agent. However, following a series of rental payments being missed, Mrs H instructed the Agent to regain possession of the property. After a number of months, Mrs H became concerned about the time being taken and, following a number of her letters not being responded to, raised a complaint.

Damage Deposit and Rent Arrears

Published on Tuesday, 26 February 2013. Posted in Case Studies

Complaint

The Agent had arranged a two year tenancy between the tenant and the landlord, Mr G. By the ninth month the tenant had accrued £6,900 rent arrears and had caused approximately £2,000 worth of damage to the property. Mr G commenced possession proceedings and a Court hearing took place at the tenth month where the judge awarded possession to Mr G together with an order for the rent arrears owed by the tenant. The matter of damages to the property was not considered by the Court. However, unbeknown to Mr G, a few days before the Court hearing, the Agent agreed with the tenant that due to the severe rental arrears the deposit of £1,592.28 would be released in full to cover some of that debt. After being informed of this development, the judge deducted £1,592.28 from the money judgement order for rent arrears awarded to Mr G. Mr G then complained that the Agent’s actions had denied him the opportunity of seeking payment towards the damages via the
tenancy deposit arbitration process and instead, was left with no option but to commence further legal action to recover these monies.

The Agreed Level of Rent

Published on Wednesday, 23 May 2012. Posted in Case Studies

Complaint

The Landlords complained that the Agent had not obtained their consent before they let the Property to the Tenant at a rent that was somewhat below the amount advertised. The Agent stated that they had obtained the Landlords’ consent, prior to the letting, during a telephone conversation.

Rent Arrears and Communication

Published on Tuesday, 13 March 2012. Posted in Case Studies

Complaint

After the tenant vacated the property owing four months rent, Mr D (the Landlord) raised a complaint with the Agent, stating that they had failed to inform him about the increasing debt and, therefore, denied him the opportunity to take action. The Agent’s response was that, whilst they acknowledged communication failures, they had assumed that Mr D would have identified the problem for himself from the lack of rent going into his account.