Annual Report

Property Ombudsman reveals latest figures concerning property complaints and consumer awards

Katrine Sporle provides an overview of 2017, which confirms a 68% increase in consumer enquiries, following the introduction of an “open all hours” online service with Yomdel.  The number of complaints received rose by 3% and TPO made financial awards to consumers in 2,408 instances which totalled £1.36 million, an increase of 11% on the previous year.

The report reveals the top causes of sales and lettings complaints, results from TPO’s consumer survey review, a snapshot of regional events attended by TPO, as well as data concerning disciplinary cases and agent expulsions. The annual report also provides reflections from the TPO Board and Council.

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Previous Years' Reports

• Annual Report 2016 | Download | File size: (pdf 1.4MB)
• Annual Report 2015 | Download | File size: (pdf 847KB)
• Annual Report 2014 | Download | File size: (pdf 3.46MB)
• Annual Report 2013 | Download | File size: (pdf 2.35MB)
• Annual Report 2012 | Download | File size: (pdf 2.5MB)
• Annual Report 2011 | Download | File size: (pdf 2.8MB)
• Annual Report 2010 | Download | File size: (pdf 775KB)
• Annual Report 2009 | Download | File size: (pdf 800KB)
• Annual Report 2008 | Download | File size: (pdf 600KB)
• Annual Report 2007 | Download | File size: (pdf 1.4MB)
• Annual Report 2006 | Download | File size: (pdf 1.8MB)
• Annual Report 2004 | Download | File size: (pdf 22.1MB)
• Annual Report 2002 | Download | File size: (pdf 17.8MB)
• Annual Report 2001 | Download | File size: (pdf 15.7MB)