Annual Report

Property Ombudsman reveals latest figures concerning property complaints and consumer awards

Katrine Sporle provides an overview of 2016, which confirms that the number of complex complaints reviewed by TPO grew and so too did the number of sales and letting agents joining the scheme, while the overall number of awards TPO instructed agents to pay exceeded £1 million for the first time.

The report includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and new data concerning disciplinary cases and agent expulsions. The report also features several real-life consumer case summaries providing a snapshot of the work carried out by the Ombudsman.  

Download Annual Report 2016

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Previous Years' Reports

• Annual Report 2015 | Download | File size: (pdf 847KB)
• Annual Report 2014 | Download | File size: (pdf 3.46MB)
• Annual Report 2013 | Download | File size: (pdf 2.35MB)
• Annual Report 2012 | Download | File size: (pdf 2.5MB)
• Annual Report 2011 | Download | File size: (pdf 2.8MB)
• Annual Report 2010 | Download | File size: (pdf 775KB)
• Annual Report 2009 | Download | File size: (pdf 800KB)
• Annual Report 2008 | Download | File size: (pdf 600KB)
• Annual Report 2007 | Download | File size: (pdf 1.4MB)
• Annual Report 2006 | Download | File size: (pdf 1.8MB)
• Annual Report 2004 | Download | File size: (pdf 22.1MB)
• Annual Report 2002 | Download | File size: (pdf 17.8MB)
• Annual Report 2001 | Download | File size: (pdf 15.7MB)