Annual Report

2016 AR cover 178 x 252

Property Ombudsman reveals latest figures concerning property complaints and consumer awards

Katrine Sporle provides an overview of 2016, which confirms that the number of complex complaints reviewed by TPO grew and so too did the number of sales and letting agents joining the scheme, while the overall number of awards TPO instructed agents to pay exceeded £1 million for the first time.

The report includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and new data concerning disciplinary cases and agent expulsions. The report also features several real-life consumer case summaries providing a snapshot of the work carried out by the Ombudsman.  

Download Annual Report 2016

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