Annual Report
Property Ombudsman reveals latest figures concerning property complaints and consumer awards
Katrine Sporle provides an overview of 2017, which confirms a 68% increase in consumer enquiries, following the introduction of an “open all hours” online service with Yomdel. The number of complaints received rose by 3% and TPO made financial awards to consumers in 2,408 instances which totalled £1.36 million, an increase of 11% on the previous year.
The report reveals the top causes of sales and lettings complaints, results from TPO’s consumer survey review, a snapshot of regional events attended by TPO, as well as data concerning disciplinary cases and agent expulsions. The annual report also provides reflections from the TPO Board and Council.
Download Annual Report 2017
Previous Years' Reports
- Annual Report 2016 | Download | File size: (pdf 1.4MB)
- Annual Report 2015 | Download | File size: (pdf 847KB)
- Annual Report 2014 | Download | File size: (pdf 3.46MB)
- Annual Report 2013 | Download | File size: (pdf 2.35MB)
- Annual Report 2012 | Download | File size: (pdf 2.5MB)
- Annual Report 2011 | Download | File size: (pdf 2.8MB)
- Annual Report 2010 | Download | File size: (pdf 775KB)
- Annual Report 2009 | Download | File size: (pdf 800KB)
- Annual Report 2008 | Download | File size: (pdf 600KB)
- Annual Report 2007 | Download | File size: (pdf 1.4MB)
- Annual Report 2006 | Download | File size: (pdf 1.8MB)
- Annual Report 2004 | Download | File size: (pdf 22.1MB)
- Annual Report 2002 | Download | File size: (pdf 17.8MB)
- Annual Report 2001 | Download | File size: (pdf 15.7MB)