The Property Ombudsman appoints new Deputy

Published on Wednesday, 20 April 2022. Posted in Press Releases

The Property Ombudsman (TPO) scheme, which offers an independent and impartial dispute resolution service to consumers who have been unable to resolve their disputes with a registered property business, has appointed a new Deputy Ombudsman, Lesley Horton, who will work alongside Property Ombudsman, Rebecca Marsh.

Estate agent in Wales excluded from The Property Ombudsman for non-payment of award

Published on Wednesday, 14 April 2021. Posted in Press Releases

A sales and lettings agent in Porth Wales, The Property Dragon Limited, has been excluded from The Property Ombudsman (TPO) for failing to pay an outstanding award of £1,180.  

The company has been dissolved and removed from Companies House but it appears it could now be trading as Property Solutions Wales Porth. Consumers are being warned about this possible connection and potential risk.

Estate agent in Slough excluded from The Property Ombudsman for non-payment of award

Published on Wednesday, 14 April 2021. Posted in Press Releases

A sales and lettings agent in Slough, Saville Park Ltd, has been excluded from The Property Ombudsman (TPO) for failing to pay an outstanding award of £300.

The Property Ombudsman received a complaint from tenants relating to repairs and maintenance of their rental property, the provision of documentation, the end of tenancy procedures, provision of the landlord's details and complaints handling.

Estate agent in Leicester excluded from The Property Ombudsman for non-payment of award

Published on Wednesday, 14 April 2021. Posted in Press Releases

A sales and lettings agent in Leicester, Sun Properties Leicester, has been excluded from The Property Ombudsman (TPO) for failing to pay an outstanding award of £3,220.14.

The Property Ombudsman received a complaint from landlords regarding referencing checks carried out by Sun Properties Leicester on their tenant. The landlords (complainants) also said that the agent had used the tenant's deposit for rent arrears when the tenant failed to pay rent.

The Property Ombudsman issues revised Codes of Practice for the Channel Islands

Published on Friday, 30 October 2020. Posted in Press Releases

The Property Ombudsman (TPO) scheme has issued an updated version of its Codes of Practice for agents in the Channel Islands in order to address emerging industry issues and provide continuity in its presence across both the UK and Channel Islands. As this is the first revision to the Channel Island Codes since 2016, there has been considerable changes to incorporate factors such as GDPR requirements, dual fees and referral fees.

Consumers in Chelmsford warned that local estate agent has been expelled from The Property Ombudsman – but may still be trading

Published on Tuesday, 25 August 2020. Posted in Press Releases

Buyers, sellers, tenants and landlords in Chelmsford, Essex, are being warned that a local estate and letting agent, Old Moulsham Estates Limited (trading as Hawksley Pearce), has been expelled from The Property Ombudsman and is now in liquidation but appears to have a new business trading from the same address.

A letting agent in St. Leonards-On-Sea has been expelled from The Property Ombudsman

Published on Tuesday, 25 August 2020. Posted in Press Releases

Tenants and landlords in St. Leonards-On-Sea are being warned that a local letting agent, Foremost Lettings Ltd (trading as Foremost Lettings), has been expelled from The Property Ombudsman and is no longer trading. A Facebook post from December 2019 states that the company has been bought out by The Property Café, which do not appear to hold any common directors with Foremost Lettings.

Stoke on Trent estate agent expelled from The Property Ombudsman owing a landlord nearly £5000

Published on Friday, 01 May 2020. Posted in Press Releases

Buyers, sellers, tenants and landlords in Stoke on Trent, Staffordshire, are being warned that a local estate and letting agent, SSM2 Limited (formerly Samuel Makepeace Limited), at the time trading as Samuel Makepeace Bespoke Estate Agents, has been expelled from The Property Ombudsman (TPO) scheme for owing a buyer £5,000. The Property Ombudsman has been made aware that the trading name has since been purchased by another individual and would like to make it clear that this press release does not pertain to the legal entity Samuel Makepeace Milton Limited (t/a Samuel Makepeace Bespoke Estate Agents).

EIGHT AGENTS EXPELLED FROM THE PROPERTY OMBUDSMAN

Published on Thursday, 30 April 2020. Posted in Press Releases

Eight estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice*. All of the agents have ceased trading, five are in liquidation and all have been referred to Trading Standards.