Following feedback from this year’s conference, The Property Ombudsman (TPO) has announced that its 2020 conference, taking place on 18 June at The National Conference Centre in Solihull, will have a strong focus on legislative change, technical advice and best practice guidance.
Buyers, sellers, tenants and landlords in Isle of Dogs, London, are being warned that a local estate and letting agent, Property 24/7 Limited, trading as Property 24/7, has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award of £500 made by the Ombudsman. This means the agent can no longer legally trade until the outstanding award is paid.
Landlords, tenants, house buyers and sellers in Shoreditch, London, are being warned that a local estate agent Chase & Co UK Ltd, (trading as Chase & Co UK) has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award is paid.
The Property Ombudsman (TPO) has made further expulsions after six agents failed to comply with parts of the TPO Codes of Practice and pay subsequent awards made by the Ombudsman. Whilst some of the agents appear to have ceased trading, others have re-opened trading under the same name but with different directors. Once again, all of the complaints against the agents were in relation to lettings work.
Landlords and tenants are being warned that yet another local letting agent in East London has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award made by the Ombudsman. Following the expulsion of William Huxley and Lang & Ward earlier in the year, Citi Places Management Ltd (trading as Citi Places Management) is the latest agent in the area which can no longer legally trade until the outstanding award is paid.
Buyers, sellers, tenants and landlords in Grays, Essex, are being warned that a local estate and letting agent Elite Properties Essex Ltd (trading as Elite Properties) has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award is paid.
Landlords and Tenants in Newport, Wales, are being warned that a local letting agent Pinkmove Lettings Newport Limited, (trading as Pinkmove Lettings Limited from Conway Road, Newport¹) has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award is paid.
Buyers, sellers, tenants and landlords in Redhill, North Somerset, are being warned that a local estate and letting agent PM Premier Limited (trading as PM Premier Ltd) has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award of £500 is paid.
Buyers, sellers, tenants and landlords in Southampton are being warned that a local estate and letting agent, CE Property Ltd (trading from Bitterne Precinct as Charles Carr), has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award of £350 is paid.
Landlords, tenants, house buyers and sellers in West Kensington, London, are being warned that a local estate agent Madox Estates Ltd, (trading as Madox) has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award is paid.
Seven estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice and pay subsequent awards made by the Ombudsman, totalling £112,257.04.
On 1st June, The Property Ombudsman (TPO) scheme’s updated Codes of Practice will become effective. The revisions are substantial, and incorporate the Tenant Fees Act, Client Money Protection and GDPR requirements.
TPO consulted with 44 different organisations and individuals during the review process. The Ministry of Housing, Communities and Local Government (MHCLG) and The National Trading Standards Estate Agency Team (NTSEAT) provided a technical review of the lettings and sales codes respectively. Along with the Scottish Sales Codes, they were then scrutinised and approved by CTSI. The new Codes are available on TPO Codes page which will soon be revised to include a facility to put forward requests for future changes to the codes.
The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the work they undertake. This comes after a letting agent was issued with a £3,000 penalty by their Local Authority for not having redress membership to cover their Residential Leasehold Management work, despite being a member of The Property Ombudsman for Sales and Lettings.
The Property Ombudsman (TPO) has today [8th May 2019] released its 2018 annual report reflecting ever-increasing consumer demand for the service.
The report reveals TPO received a record number of enquiries in 2018 (29,023), up 22% on 2017. Of these, 4,246 went on to be formal complaints, which also rose significantly year on year by 16%.
Kevin Hollinrake, former estate agent and now Conservative MP for Thirsk and Malton, has been announced as the final member of the ‘panel of experts’ due to participate in, what is likely to be, a lively panel debate at The Property Ombudsman Conference on 10th July 2019. 
Kevin represents the constituency where he was born and brought up and now lives with his wife and four children. He was elected to Parliament in May 2015 and holds the position of Parliamentary Private Secretary to DEFRA Secretary of State, Michael Gove. He serves on the Housing, Communities and Local Government Select Committee.
Disputes over Dual Fees, where two estate agents have been instructed and both are claiming a fee for selling a property, have always been a regular cause of complaint to The Property Ombudsman (TPO). In 2017, TPO received 32 cases relating to dual commission fees, in 2018 there were 72 cases and so far in 2019, TPO has already received 25 cases, highlighting this as a growing issue. Other industry representatives have also shared similar concerns. Following TPO’s latest Industry and Consumer Forum meetings on 27th February 2019, TPO has issued clear guidance to agents. Updated Codes of Practice, underpinning the guidance, will follow in due course.
National Trading Standards has published new guidance on referral fees received by estate agents across the UK, which will make previously hidden fees open and transparent to consumers.
The new guidance was produced by the NTS Estate Agency Team with assistance from The Property Ombudsman, NAEA Propertymark, the Royal Institution of Chartered Surveyors, the Guild of Property Professionals and the Property Redress Scheme.
The Property Ombudsman has announced the line-up of influential industry speakers in its annual conference, ‘Raising Standards’, taking place on 10 July 2019 at The National Conference Centre in Solihull.
As part of recent governance changes, TPO has set up both a consumer and an industry fora, representative of the whole property sector including Scotland, Wales and Northern Ireland.
As of 1 January 2019, The Property Ombudsman (TPO) is approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services provided to consumers. This approval extends TPO’s current approval for residential agency (lettings, estate agency and property management), making TPO the only ADR provider approved for consumer-facing disputes for all surveying services.
