Ombudsman considers an extraordinary case concerning three properties and issues including tenant referencing, outstanding rent and repair bills and a tenancy renewal agreed without the landlord’s consent.
Landlords and tenants are being warned that London Corporate Apartments Ltd (LCA) has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award following a rental deposit dispute.
SAFEagent campaign urges consumers to make sure their money is 'SAFE'
The Law Commission has published a new report following a two-year investigation into the potential abuse of called “event fees” or “transfer fees” in retirement properties. The Property Ombudsman (TPO) scheme contributed to the report, which reviews the actions of agents and makes a series of recommendations.
Read TPO's statement in full here
The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology.
This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.
Property Ombudsman praises the TPO member agents for scooping 71 awards at the coveted Estate Agent of the Year Awards 2016.
The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.
The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help.
In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.
Four separate estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) and from registration for lettings redress for two or more years, after failing to pay awards made by the Ombudsman or to comply with parts of the TPO Code of Practice for Residential Letting Agents