December 2016 Member Newsletter

Published on Wednesday, 21 December 2016. Posted in Press Releases

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.

TPO's annual report reveals a 32% increase in complaints

Published on Tuesday, 04 October 2016. Posted in Press Releases

TPO's annual report reveals a 32% increase in complaints

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help. 

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

TPO launches programme and announces speakers for its 2016 Conference

Published on Friday, 08 July 2016. Posted in Press Releases

TPO launches programme and announces speakers for its 2016 Conference

Tickets now on sale!

TPO launches programme and announces speakers for its 2016 Conference

The Property Ombudsman (TPO) scheme is delighted to announce that tickets are now on sale for its 2016 Conference “Raising Standards”, taking place on Wednesday 12th October at The National Conference Centre (previously the National Motorcycle Museum), Coventry Road, Solihull, West Midlands B92 0EJ. The National Motorcycle Museum is located directly on the J6 island of the M42, directly opposite the NEC.

Two letting agents in Southampton expelled from The Property Ombudsman scheme and from registration for lettings redress

Published on Wednesday, 04 May 2016. Posted in Press Releases

Consumers are being warned by the UK’s largest property redress scheme about the actions of two lettings agents based in Southampton. Both agencies, trading as ‘The Flat Agency & Michael Browns Ltd’ and ‘Property Vibe Ltd’, were expelled from lettings redress membership of The Property Ombudsman (TPO) scheme for a minimum period of three years.