FLOOD SEARCH FAILURE – Homescreen search report
The complaint
The Buyers located a property which they wanted to buy. Once they had made an offer they instructed a search provider to carry out a ‘Homescreen’ search report on the property. The Buyer wanted to check if the property would be at risk of flooding.
The Search Provider did as instructed and carried out a Homescreen search. They came back with the results of the search which did not highlight any potential risk of flooding to the property. They also reported that no action was required and gave the Buyers the impression that the property was not at risk of flooding. Happy with the search results, the Buyer went ahead with the purchase of the property.