Drain/Sewerage Search

Published on Tuesday, 01 August 2023. Posted in Case Studies

This dispute concerned a drainage and water search report prepared by a search provider for a buyer that the seller claimed had caused the sale to be aborted.

Health & Safety Information

Published on Tuesday, 01 August 2023. Posted in Case Studies

The dispute concerned the provision of a health and safety report, the handover of management responsibilities to the new managing agent and the events that took place during an annual general meeting.

Communication and Complaint Handling

Published on Tuesday, 01 August 2023. Posted in Case Studies

This dispute concerned the Seller’s perception that the Agent had provided false and misleading information in relation to the Buyer during the period between acceptance of offer and exchange. Importantly, it also provides a good example of how straightforward disputes can be avoided if clear and regular communication takes place and internal complaint procedures are accurately followed.

The Neighbours’ Garage

Published on Tuesday, 01 August 2023. Posted in Case Studies

This dispute involved three parties, the Buyers and their Neighbours who made separate complaints in relation to the consequences of the Agent providing incorrect material information.

Auction Fall Through

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

Following a successful bid and a subsequent survey, the Buyer withdrew from purchase of the property. The Sellers (the complainants) were concerned that the Agent had allowed the Buyer to place a bid on the property, without paying a deposit and which was also conditional upon completion of a satisfactory survey.

Flooded Garden

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

Within two weeks of moving into the property the Buyers (the complainants) discovered extensive flooding to the rear of their back garden.

New Home Water Ingress

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

Following the purchase of their new home, the leaseholders became aware of flooding issues within the new development that impacted a number of communal areas, including corridors, the basement and a purpose-built bike shed.

Disclosure of Insurance Commission

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

Following receipt of an insurance demand in which the premium had increased substantially, the leaseholder questioned this with the managing agent. The correspondence between the two parties did not resolve the leaseholder’s concerns and following the matter evolving into a formal complaint, the dispute was escalated to TPO.

Search Providers - Chicken Farm

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

Whilst pursuing the purchase of their property the Complainant (the Buyer) instructed a search report to be completed by a Search Provider. The report did not find any planning applications within a 750m radius of the property and so the Buyer went ahead with the sale.

Surveyors - Japanese Knotweed

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

The Buyers moved into the property which was located next to a care home. Between the care home and the property was a strip of land which, at the time of the survey inspection, was fenced off and did not appear to form part of either the property or the care home

Alternative Deposit Options

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

Upon reviewing the tenancy agreement, the Tenant (complainant) found that the only option available to them on the online form provided by the Agent was to select a No Deposit Option (NDO) which was a £35 per month charge.

Referencing and Criminal Activity

Published on Monday, 31 October 2022. Posted in Case Studies

The Complaint

The Landlord (the Complainant) brought the case to TPO as they considered that the Agent did not conduct due diligence during the referencing process which resulted in them accepting Tenants that went on to use the property to cultivate cannabis plants.