Latest News from The Property Ombudsman Board:

December 2016 Newsletter

Published on Wednesday, 21 December 2016.

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.

TPO's annual report reveals a 32% increase in complaints resolved

Published on Tuesday, 04 October 2016.

TPO's annual report reveals a 32% increase in complaints resolved

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help.

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

Ombudsman congratulates TPO winners

Published on Wednesday, 17 August 2016.

Ombudsman congratulates TPO winners

The Property Ombudsman has praised the winners at this year’s prestigious Lettings Agency of the Year Awards, which reward best practice in the industry.

This year’s event welcomed Katrine Sporle to oversee the judging panel of independent industry experts.

TPO reports a 14% increase in lettings membership

Published on Monday, 27 June 2016.

Thousands of new agents sign up to TPO’s Lettings Code of Practice following mandatory redress legislation

The Property Ombudsman scheme (TPO) has reported a 14% increase in lettings membership since the government made it a legal requirement for all lettings agents and property managers in England to belong to a Government approved redress scheme.

April 2016 Newsletter

Published on Monday, 20 June 2016.

April 2016 Newsletter

This edition throws the spotlight on several compliance issues and the legal
requirements for agents to display their redress membership, lettings fees, and
disclose whether they have CMP.

We've also included an 'Open Letter' from the CMA which featured in the news last week in case anyone missed it – a must-read for members. Please read, share and brief your colleagues accordingly.

Two letting agents in Southampton expelled from The Property Ombudsman scheme and from registration for lettings redress

Published on Wednesday, 04 May 2016.

Consumers are being warned by the UK’s largest property redress scheme about the actions of two lettings agents based in Southampton. Both agencies, trading as ‘The Flat Agency & Michael Browns Ltd’ and ‘Property Vibe Ltd’, were expelled from lettings redress membership of The Property Ombudsman (TPO) scheme for a minimum period of three years.

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