The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology.
This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.
Property Ombudsman praises the TPO member agents for scooping 71 awards at the coveted Estate Agent of the Year Awards 2016.
The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.
The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help.
In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.
Four separate estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) and from registration for lettings redress for two or more years, after failing to pay awards made by the Ombudsman or to comply with parts of the TPO Code of Practice for Residential Letting Agents.
Early Bird offer launches with discounted tickets for October’s national Conference.
TPO 2016 Conference: Raising Standards (Wednesday 12th October 2016)
We’re delighted to confirm that Tickets for TPO’s 2016 Conference have been officially launched onhttps://www.livebuzzreg.co.uk/2016/tpo16/
TPO’s 2016 Conference programme is now officially available to view on https://www.tpos.co.uk/members/tpo-conference
Tim Wakelin will once again compere the event and under his expert stewardship, we will start the day with a welcome and introduction from Gerry Fitzjohn, TPO’s Chairman of the Board.
Thousands of new agents sign up to TPO’s Lettings Code of Practice following mandatory redress legislation
The Property Ombudsman scheme (TPO) has reported a 14% increase in lettings membership since the government made it a legal requirement for all lettings agents and property managers in England to belong to a Government approved redress scheme.
This edition throws the spotlight on several compliance issues and the legal
requirements for agents to display their redress membership, lettings fees, and
disclose whether they have CMP.
We've also included an 'Open Letter' from the CMA which featured in the news last week in case anyone missed it – a must-read for members. Please read, share and brief your colleagues accordingly.
Consumers are being warned by the UK’s largest property redress scheme about the actions of two lettings agents based in Southampton. Both agencies, trading as ‘The Flat Agency & Michael Browns Ltd’ and ‘Property Vibe Ltd’, were expelled from lettings redress membership of The Property Ombudsman (TPO) scheme for a minimum period of three years.
Don't miss out on our conference 'Raise your Standards' which is at The National Motorcycle Museum on 14 October 2015. Please visit the website to purchase tickets
The Competition and Markets Authority (CMA) have asked that we assist in giving their letter the widest possible distribution and to that end we have co-ordinated our release with the CMA and distribution by the National Association of Estate Agents and the Royal Institution of Chartered Surveyors (it does mean that some of you will receive the same notification from other sources).
I also confirm that it is the intention of TPO to revise aspects of the TPO Codes of Practice to explain the importance of adhering to the CMA’s direction in relation to Competition Law and we will be producing some future supplementary guidance as relevant.