Articles tagged with: Complaints Handling

Basic Complaints Handling

Published on Wednesday, 23 May 2012. Posted in Case Studies

Complaint

Following their offer being rejected, the Potential Buyers alleged that the Agent had advised them that the Property was not under offer at the time they viewed, when a sale had actually been agreed to another party. The Potential Buyers also raised issues concerning the manner in which the Agent had dealt with their subsequent complaint.

Complaints Handling and a Bed

Published on Wednesday, 23 May 2012. Posted in Case Studies

Complaint

The Landlord accepted an offer to let the unfurnished Property on the basis of a 12 month
term. Several days after the Tenancy started, the Tenants informed him that they had requested a double bed via the Agent. He also only had sight of the Tenancy Agreement for the first time at that point and discovered that the term was only for a period of six months. The Landlord had refused an applicant from another agency on the strength of this offer and believed that the Agent had lied about the Tenants’ terms in order to gain a fee.