Complaint

After moving into the property, the tenants, Mr and Mrs E contacted the Agent to inform them of bad smells emanating from the kitchen. The Agent reported the matter to the landlord however, the issue took five months to resolve and at one point the toilets could not be used when sewage from the inspection pit overflowed into the neighbours’ driveway. After discussing the matter in some detail with the landlord, Mr and Mrs E complained that Agent had been aware that the property had suffered from a history of drainage problems but had withheld that information from them prior to the start of the tenancy.

Complaint

On the first day of the tenancy, Mr C, the tenant, found that the boiler was not working and
immediately reported the matter to the Agent, explaining that he was unable to live in the property until the problem was fixed. The Agent advised the landlord straight away and arranged for a contractor to attend the property the same day. However, upon investigating the problem the contractor found traces of a rat infestation. The complications in dealing with the two connected issues eventually led to the landlord agreeing to terminate the tenancy with Mr C being refunded his rent and deposit. However, Mr C considered that the Agent could have done more to prevent the situation arising and promptly complained.

Complaint

Following a number of outstanding maintenance issues, the Tenant raised a complaint alleging that the managing Agent had failed to address those matters in a timely manner. They concerned repairs to the toilet and the balcony door, along with the delivery of a replacement fridge.

Complaint

After discovering a water leak, Mr B (the Tenant) reported the matter to the Agent who promptly arranged for a contractor to investigate the problem.

Complaint

After moving into the property, Mr and Miss A (the Tenants) advised the Agent that the television aerial sockets did not provide adequate reception and that they were unable to access the loft space in order to inspect the aerial. The Agent did not respond to the request and Mr and Miss A installed satellite television the following month.