Our Salisbury office employs around 70 members of staff tasked with varying duties: from membership and complaints administration to complaints mediation and investigation.

As a free, impartial and independent service for consumers, we help people to settle complaints in relation to property agents. By providing a service for people from all backgrounds and all parts of the community, we ensure that those we employ value and reflect this diversity.

The work experience, academic and professional qualifications of our employees are as varied as the work we do and we aim to employ people with the right work ethic, experience and ability to fulfil the often complex and pressured roles within our company.

Current Vacancies

Are you interested in joining our team? If so, we would love to hear from you.

Case Management Officer

The Property Ombudsman is looking for a Case Management Officer to facilitate the smooth transition of the complaint from completion of the agent's internal complaints procedure through to closure, via correspondence with both Agents and Complainants.

You will provide high quality front line customer service by offering information and guidance to both parties, and will record and respond to consumer contacts received in line with TPO procedures.

View job description

Operations Assistant

The Property Ombudsman is looking for an Operations Assistant, who will assist the Operations Manager and Operations Director in maintaining a smooth-running and well-organised office. The successful candidate will report directly to the Operations Manager.

View job description

Dispute and Resolution Advisor Level 1

The Property Ombudsman is looking for a Dispute Resolution Advisor (Level 1) to assist a team of Adjudicators, other Dispute Resolution Advisors and Case Management Officers in order to provide considered resolutions to the highest standards. You will be responsible for facilitating the smooth transition of the Complaint from initial receipt, for providing high quality frontline customer service to both consumers and registered firms, and for the recording of and responding to consumer contacts received.

Dispute and Resolution Advisor Level 2

The Property Ombudsman is looking for a Dispute Resolution Advisor - Level 2, who will assess all complaints that have completed the Firm's Internal Complaints Procedure. You will then identify and negotiate a resolution where suitable to produce a written resolution to those complaints. For complaints that are not suitable for resolution, you will facilitate the smooth transition of the complaint from receipt of the final viewpoint letter through to allocation to a team Adjudicator.

View job description

What We Offer

Careers at The Property Ombudsman

As well as training and outstanding opportunities for career development, as part of our overall remuneration package, we offer a number of core benefits including:

  • Company pension scheme
  • Employee assistance programme
  • Life assurance scheme
  • Childcare Vouchers
  • Eye Test Vouchers
  • Season Ticket Loan Scheme