Our Salisbury office employs around 70 members of staff tasked with varying duties: from membership and complaints administration to complaints mediation and investigation.
As a free, impartial and independent service for consumers, we help people to settle complaints in relation to property agents. By providing a service for people from all backgrounds and all parts of the community, we ensure that those we employ value and reflect this diversity.
The work experience, academic and professional qualifications of our employees are as varied as the work we do and we aim to employ people with the right work ethic, experience and ability to fulfil the often complex and pressured roles within our company.
Dispute and Resolution Advisor Level 2
The Property Ombudsman is looking for a Dispute Resolution Advisor - Level 2, who will assess all complaints that have completed the Firm's Internal Complaints Procedure. You will then identify and negotiate a resolution where suitable to produce a written resolution to those complaints. For complaints that are not suitable for resolution, you will facilitate the smooth transition of the complaint from receipt of the final viewpoint letter through to allocation to a team Adjudicator.