The Tenant in a leasehold property had an outstanding balance of £10,562 in service charges.
The Tenant and the property management company came to an agreement surrounding the service charge with a settlement offer for the Tenant to pay 50% of the outstanding balance and the other 50% to be waived. The Tenant paid the reduced fee, requested confirmation of the zero balance, and thought this was the end of the matter. However, despite two further requests for confirmation of a zero balance, the Managing Agent failed to respond.
The Tenant then complained adding that the Managing Agent had also failed to properly inform them of additional service charges that had subsequently been charged.