The Property Ombudsman was asked to review a dispute from a landlord against a letting agent.
The landlord incurred loss of income due to repairs to his property caused by fire damage due to an illicit drug farm in the property. The landlord requested the letting agent compensate him for unpaid rent and repairs that needed to be carried out at the property which was covered by a Guaranteed Rent Agreement. The total compensation requested was £30,350.68. The landlord was made aware that TPO’s maximum award limit is £25,000.