Agent expelled for non-payment of awards
Camborne Properties Limited trading as Harper Brooks, a sales and lettings & management agent in Liverpool, has been expelled from The Property Ombudsman (TPO) scheme for the non-payment of awards.
Buyers, sellers, tenants and landlords in Halifax are being warned that a local sales and letting agent trading under two different names, Secret Property and Wara, has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award of £2,300.
A local letting agent in Middlesbrough, TeesSurveyors Lettings Ltd (TSL), has been expelled from The Property Ombudsman (TPO) scheme for failing to pay awards in two cases relating to non-payment and late payment of rent. The awards total £3,133.06. This means TSL is not registered with a redress scheme, which is a requirement of every sales and letting agent in order to trade legally*.
The Drake Lawson Limited trading as Alexander Reed, a sales and lettings agent in Isleworth, West London, has been expelled from The Property Ombudsman (TPO) scheme for the non-payment of three separate awards.
The Chartered Trading Standards Institute (CTSI) urges businesses to become a member of the Consumer Codes Approval Scheme (CCAS), which is key to strengthening consumer confidence and protection by adopting more effective methods such as Alternative Dispute Resolution (ADR).
The Property Ombudsman has been working on several key changes to both its Board and internal processes. These are changes which were flagged at TPO’s Conference in June and in trade articles and in the Annual Report earlier this year. As membership numbers grow following Ombudsman Services’ decision to withdraw redress to consumers in the property sector, the changes will support greater efficiency and effectiveness for both consumers and agents.
Consumer Protection Regulations: The Property Ombudsman’s approach to resolving Disclosure Disputes
Bower & Bower (B&B), a sales and lettings agent in Exeter, Devon, has been expelled from The Property Ombudsman (TPO) scheme.
Buyers, sellers, tenants and landlords in Coventry are being warned that a local sales and letting agent has been expelled from The Property Ombudsman (TPO) scheme for failing to pay awards totalling £8,583.63. This means the firm, Lawrence Property Consultants Ltd (LPC), is not registered with a redress scheme, which is a requirement of every sales and letting agent in order to trade legally*.
National Standards Estate Agency Team (NTSEAT), with the support of The Property Ombudsman and the Property Redress Scheme, have today launched a survey to assess the use of referral fees among estate agents.
A case that The Property Ombudsman was asked to review came from a leaseholder concerning the manner in which the managing agent for the block dealt with a water leak at the property.
A case that The Property Ombudsman was asked to review came from sellers concerning the offer received and the commission fee payable.
A case that The Property Ombudsman (TPO) was asked to review came from a potential buyer concerning information provided by the agent when marketing a property for sale.
A case that The Property Ombudsman was asked to review came from a landlord concerning both the suitability of the tenant that the agent introduced to the property and the occupation of the property by other individuals not named on the Tenancy Agreement.
A case that the Property Ombudsman was asked to review came from buyers concerning their ‘PRC’ property. They had purchased in 2011 and were now encountering difficulties trying to sell. This complaint fell within the Ombudsman’s Terms of Reference, the buyers having made a complaint within 12 months of becoming aware of the issues.
A case that The Property Ombudsman was asked to review came from a landlord concerning the agent’s failure to charge market value rent or raise rent annually.
The Ombudsman was asked to decide on a dual fee dispute, with two agents pursuing the seller for commission fees, both claiming introduction of the buyers. The seller believed that the agents should have been able to decide this between them once it had come to light.
A case that The Property Ombudsman was asked to review came from tenants concerning their tenancy as well as the handling of their complaint by the agent.
The Property Ombudsman (TPO) has today released its 2017 annual report.
The issue of housing and homes is highly emotive and when something goes wrong people feel strongly that issues should be resolved fairly, appropriately and quickly. The role that agents play as part of that process is important and how agents handle complaints is under the spotlight. MHCLG has asked what can be done to improve in-house complaint handling?
