Latest TPO updates:

December 2016 Member Newsletter

Published on Wednesday, 21 December 2016. Posted in Press Releases

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.

TPO's annual report reveals a 32% increase in complaints

Published on Tuesday, 04 October 2016. Posted in Press Releases

TPO's annual report reveals a 32% increase in complaints

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help. 

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

Annual Report: Property search ‘fails’ to mention land earmarked for a new town

Published on Tuesday, 04 October 2016. Posted in Case Studies

TPO’s work with other trade bodies and Compliance Boards adds to the scheme’s unrivalled knowledge of all sectors of the property industry. This case concerns the actions of a search provider after a buyer alleged it had failed to disclose a planning application for a new town in the vicinity of the property she had purchased.