Latest TPO updates:

Coventry agent owing £8.5K to elderly couple is expelled from The Property Ombudsman scheme

Published on Thursday, 21 June 2018. Posted in Press Releases

Buyers, sellers, tenants and landlords in Coventry are being warned that a local sales and letting agent has been expelled from The Property Ombudsman (TPO) scheme for failing to pay awards totalling £8,583.63.  This means the firm, Lawrence Property Consultants Ltd (LPC), is not registered with a redress scheme, which is a requirement of every sales and letting agent in order to trade legally*.

LIVE Rightmove Webinar: 16th May 9:30-10:30am Handling customer complaints (with Katrine Sporle, The Property Ombudsman)

Published on Tuesday, 01 May 2018. Posted in Press Releases

The issue of housing and homes is highly emotive and when something goes wrong people feel strongly that issues should be resolved fairly, appropriately and quickly. The role that agents play as part of that process is important and how agents handle complaints is under the spotlight. MHCLG has asked what can be done to improve in-house complaint handling?

The Property Ombudsman comments on the MHCLG announcement it will professionalise the estate agent market

Published on Tuesday, 10 April 2018. Posted in Press Releases

Katrine Sporle, The Property Ombudsman comments on the MHCLG announcement that it will professionalise the estate agent market: “We welcome the news the Government is introducing measures to professionalise the estate agent market. Requiring agents to hold a professional qualification and be transparent about any referral fees they receive should go a long way to raise standards in the industry and stamp out poor practice.