Complaint

In this case, the recently bereaved Seller alleged that the Agent had marketed the property without his authorisation, resulting in a multi-agency commission fee claim from another agent whom he had already instructed.

Sales commission fees in letting agreements

The Ombudsman explains why sales commission fees in letting agency agreements is no longer a grey area

Complaint

The Complainant was a successful Seller who wanted the Agent to reduce their commission fee (which he had withheld up to the point of my Review) as he considered that the service he had received had not warranted it. The Seller raised issues about viewings (saying that the Agent had left the Property unlocked on four occasions), a lack of updates and feedback, marketing costs and bias towards the Buyers. The Agent acknowledged that during one viewing a staff member had left a patio door unlocked, but had apologised profusely for their error.

Complaint

Following the completion of the sale, the Agent wrote to Mr and Mrs J requesting payment of their commission fee. Mr and Mrs J responded by making a number of allegations which included the property being overvalued and the Agent failing to adequately communicate with them.

Complaint

Following the property being sold, Mrs G (the Seller) complained that the Agent she had previously instructed to market the property had wrongly claimed a commission fee when it was eventually sold by another agent. The Agent argued that they had introduced the buyer to the purchase and were therefore due a commission fee.