Latest TPO updates:

Reading estate agent expelled from The Property Ombudsman owing a landlord nearly £5000

Published on Thursday, 20 February 2020. Posted in Press Releases

Buyers, sellers, tenants and landlords in Reading, are being warned that a local estate and letting agent, Concept Lettings Ltd (trading as Concept Sales & Lettings), has been expelled from The Property Ombudsman (TPO) scheme owing a landlord £4,704.79. This means that the agent can no longer legally trade until the outstanding award is paid. 

The Property Ombudsman implements ‘fair usage’ policy as part of fees review

Published on Wednesday, 13 November 2019. Posted in Press Releases

For new members, renewals and new branches from January 2020, The Property Ombudsman (TPO) will implement a ‘fair usage’ policy, meaning that members which consistently generate the most Ombudsman supported complaints will pay more towards the costs of the scheme. This comes as TPO also announces its first increase to membership fees in six years.

East London Estate Agent expelled from The Property Ombudsman following a complaint

Published on Wednesday, 18 September 2019. Posted in Press Releases

Buyers, sellers, tenants and landlords in Isle of Dogs, London, are being warned that a local estate and letting agent, Property 24/7 Limited, trading as Property 24/7, has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award of £500 made by the Ombudsman. This means the agent can no longer legally trade until the outstanding award is paid.

Agents, or their directors, which have ceased trading and been expelled from TPO will not be accepted for redress until awards are paid

Published on Friday, 09 August 2019. Posted in Press Releases

The Property Ombudsman (TPO) has made further expulsions after six agents failed to comply with parts of the TPO Codes of Practice and pay subsequent awards made by the Ombudsman. Whilst some of the agents appear to have ceased trading, others have re-opened trading under the same name but with different directors. Once again, all of the complaints against the agents were in relation to lettings work.

Another East London Letting Agent expelled from The Property Ombudsman following a complaint

Published on Thursday, 08 August 2019. Posted in Press Releases

Landlords and tenants are being warned that yet another local letting agent in East London has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award made by the Ombudsman. Following the expulsion of William Huxley and Lang & Ward earlier in the year, Citi Places Management Ltd (trading as Citi Places Management) is the latest agent in the area which can no longer legally trade until the outstanding award is paid.

Newport Letting Agent expelled from The Property Ombudsman for owing a landlord £5,000

Published on Thursday, 08 August 2019. Posted in Press Releases

Landlords and Tenants in Newport, Wales, are being warned that a local letting agent Pinkmove Lettings Newport Limited, (trading as Pinkmove Lettings Limited from Conway Road, Newport¹) has been expelled from The Property Ombudsman (TPO) scheme. This means the agent can no longer legally trade until the outstanding award is paid.