Complaint
Following the sale of the property, the son of the Seller, Mr F, accused the Agent of failing to disclose a conflict of interest. Specifically Mr F asserted that a conflict of interest had arisen as a result of another department within the Agent’s offices acting on behalf of a neighbour by submitting a planning request to the local council which had resulted in lower offers being received for the property.

Complaint
Mr B (the Potential Seller) asserted that the Agent had undervalued the property and had then failed to disclose their interest in a company that had made an offer which the Agent had advised him to accept. The Agent denied that they had a financial interest in the company which they had introduced to the purchase.