The Property Ombudsman (TPO) scheme has responded to the Government's consultation paper ‘Mandatory Client Money Protection Schemes for Property Agents’. The Department for Communities and Local Government (DCLG) launched the consultation in November to seek views on how client money protection schemes should be implemented across letting agents. TPO’s response can be viewed here
Protecting consumers in the lettings and managing agent market.
The Property Ombudsman (TPO) scheme has responded to the Government's call for evidence paper 'Protecting consumers in the letting and managing agent market’. The Department for Communities and Local Government (DCLG) launched a call for evidence in October to seek views on the potential regulation of letting and managing agents. TPO’s response can be viewed here
The Property Ombudsman (TPO) scheme has launched phase three of its national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees. The next phase will see TPO contacting 117 letting agents in Plymouth and the surrounding region.
Have you reserved your place for this month’s Propertymark Regional Conference? The conference is open to all agents and is designed to keep agents up to date on government legislation and the day is structured to give agents a choice of sessions to attend featuring industry leading speakers to give delegates the flexibility to customise their own conference experience
Secure your place at one of the free roadshow events - find out more about the briefing sessions being led by Scottish Government, and a series of talks, workshops and networking sessions TPO and ARLA will be providing in December.
TPO Conference: 13 June 2018 (The National Conference Centre in Solihull)
Book your place! We’re delighted to confirm that tickets for TPO's 2018 National Conference have gone live and to celebrate, we’ve launched a special Early Bird ticket offer, which is available for a limited time only.
Competition and Markets Authority (CMA) has imposed a six-figure fine on five estate agents for secretly agreeing to set minimum commission rates.
Today, The Property Ombudsman (TPO) has issued a warning to all estate and letting agents to act with caution, as fraudulent ‘buyers’ target agents with the latest computer virus scam.
The Property Ombudsman (TPO) scheme has taken further action against an expelled letting agent after it received seven additional complaints from landlords which resulted in awards totalling £20,566.23.
Further to the press release in May 2017 announcing that The Property Ombudsman (TPO) scheme had expelled Essex based letting agent, Lettings Solutions Ltd, and imposed a two year exclusion, TPO’s independent Disciplinary and Standards Committee has now ruled that the agent should be excluded from membership of TPO and from registration for redress for a further year.
A sales and lettings agent in South West London has been expelled from The Property Ombudsman (TPO) scheme for a year after the Ombudsman supported a landlord complaint.
Three agents have been expelled from membership of The Property Ombudsman (TPO) scheme for two or more years, after failing to pay awards made by the Ombudsman or comply with TPO’s Codes of Practice for Residential Estate Agents and Letting Agents.
Shields & Co UK Limited, a letting agent based in Lenton, Nottinghamshire, has been expelled from membership and registration for lettings redress with The Property Ombudsman (TPO) scheme for a minimum of two years, after it failed to pay an award of £3,157.15 following a complaint involving outstanding rental payments.
Consumers are being warned that Blackhorse Property Management Limited in Bradford (trading as Blackhorse Property) has been expelled from both sales and lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years, after it failed to formally respond or pay awards made for two separate complaints.
LPC Lettings Limited (trading as LPC Lettings), a letting agent based in Liverpool, has been expelled from lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years.
The Property Ombudsman (TPO) scheme has issued a year-long formal warning to Purfect Property Solutions Limited after it failed to provide information and written assurance concerning a consumer complaint.
Find out more about this case and why the agent was right to tell the truth.
A Buyer contacted TPO to complain that their agent had refused to return a £5,000 pre-contract deposit. Find out more about the agent’s shortcomings and Ombudsman’s decision.