Ombudsman considers an extraordinary case concerning three properties and issues including tenant referencing, outstanding rent and repair bills and a tenancy renewal agreed without the landlord’s consent.
Landlords and tenants are being warned that London Corporate Apartments Ltd (LCA) has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award following a rental deposit dispute.
SAFEagent campaign urges consumers to make sure their money is 'SAFE'
The Law Commission has published a new report following a two-year investigation into the potential abuse of called “event fees” or “transfer fees” in retirement properties. The Property Ombudsman (TPO) scheme contributed to the report, which reviews the actions of agents and makes a series of recommendations.
The Property Ombudsman reveals the latest results from its nationwide campaign to crack down on letting agents breaking the law by not displaying their fees and confirms which two new locations it will be targeting next…
TPO Codes in action! Find out how The Property Ombudsman's CCAS-approved Codes are used to review every complaint and go above and beyond the law to protect consumers from unfair practices...
Consumers are urged to check if their trader is one of the 43,000 businesses following an approved Code of Practice and listed on the Approved Code Directory
The Minister for Government and Housing and Property Ombudsman will be joining a host of top industry names at next month's Propertymark Scotland Conference - have you reserved your place?
Read TPO's statement in full here
The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology.
But what if a search fails to mention land earmarked for a new town, asks Katrine Sporle, Property Ombudsman?
This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.
Property Ombudsman praises the TPO member agents for scooping 71 awards at the coveted Estate Agent of the Year Awards 2016.
Telephone bidding at auction may seem easier, but it brings extra responsibilities to both the buyer and the agent, says Katrine Sporle, Property Ombudsman?
The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.
In the curious story of the dog and the licence, the agent as the one in the doghouse, says Katrine Sporle, Property Ombudsman.
The Property Ombudsman Scheme (TPO) has launched a new national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees.
The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help.
In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.
TPO’s work with other trade bodies and Compliance Boards adds to the scheme’s unrivalled knowledge of all sectors of the property industry. This case concerns the actions of a search provider after a buyer alleged it had failed to disclose a planning application for a new town in the vicinity of the property she had purchased.
This buyer thought he had bought a two bed property at an auction, only to discover the house had just one bedroom. The Ombudsman’s role in this case was to unravel the events that proceeded the auction, and the actions of the agent on the day itself before the gavel fell.
