Cladding a cause for complaint
A case that The Property Ombudsman was asked to review came from a buyer who stated that the agent misrepresented the property purchased as they failed to make them aware that concerns had been raised as to the type of cladding at the property, following the Grenfell fire. Central to this case was the fact that the same company was both managing the block, via their block management company, and instructed by the sellers of the flat for sale.