Statistics Report

TPO is a government-approved scheme to provide independent redress in relation to disputes between consumers and property agents. 

The report shows statistics and commentary provided to the Department for Levelling up Housing and Communities, the Chartered Trading Standards Institute, and the National Trading Standards Estate and Letting Agency Team for TPO's approval. 

The report includes a breakdown of what complaints were about by topic, the number of disputes received per sector and detailed reasons for disputes rejected per sector.