• You are here:  
  • Home
  • Members

Latest Updates for TPO Members:

Changes to The Property Ombudsman's Terms of Reference

Published on Tuesday, 31 October 2023.

Dear Member,

With effect from 1st November 2023, our Terms of Reference will be changing in order to:

  • ensure that TPO powers provide a level playing field between members and complainants
  • bring TPO’s powers in line with other Ombudsman services
  • focus redress on putting consumers back in the position they would have been in before the dispute arose

Below details the 5 specific changes and how they impact member agents.

Full details can also be found here: Corporate Reference, Policy and Procedures

Read Full Article

Important Member Update - Members Area

Published on Thursday, 31 August 2023.

Dear Members,

We are currently working to improve our members area where you would usually login to edit your membership details. Please bear with us whilst we make these improvements. In the interim, please let us know of any changes to your membership by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

The Property Ombudsman values all feedback from our members and if you have any suggestions which will enhance your membership experience, please email membership.

As always thank you for your continued membership and if you have any questions, please do not hesitate to contact the membership team on 01722 335458 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and one of the team will be happy to assist.

Read Full Article

Please click here to view all of our news items