Dear Members, First of all may we start by wishing you a SAFE NEW YEAR.

Below, you will find our first update of 2021 which includes; issues raised at our industry and consumer forums, concerns over unlawful Rent to Rent agreements, and an update on what the latest Covid-19 restrictions mean for you. Finally, if you haven't seen it already, take a look at our Complaint Handling Toolkits.

Dear Member,

The Property Ombudsman has recently been contacted by Northern Ireland Water to inform us of a case whereby an Article 161 Agreement became invalid because it was not transferable. Below is the case study and information on the appropriate course of action in this situation: