You may be contacted at some point to find out whether you would be interested in taking part in the mediation pilot. The pilot runs until July 2019 and the service is currently free for both consumers and member agents of the Property Ombudsman Scheme. If you would like to find out more about the pilot, or how mediation might benefit your agency, please visit http://www.mediatornetwork.org/tpo-services.

We hope you have been enjoying the beautiful summer we are having.  As we approach Autumn, we would like to take this opportunity to update you on several key developments to both our Board and internal processes which we believe will support greater efficiency and effectiveness for you (our members) and consumers.