Latest TPO updates:

The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

Published on Tuesday, 02 February 2016. Posted in Press Releases

The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

A new Service Level Agreement (SLA) between the UK's largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the scheme’s independent and impartial dispute resolution service.

Two more agents expelled from The Property Ombudsman for 2 years

Published on Tuesday, 10 November 2015. Posted in Press Releases

Two more agents, A S Moon & Partners, a sales and letting agent based in Northumberland, and CityWest.co.uk Limited, a sales and letting agent based in Hounslow, have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. Both had failed to comply with parts of the TPO Codes of Practice, failed to co-operate fully with the Ombudsman’s investigations following complaints and failed to pay awards made. 

Property Ombudsman’s final interim report calls for Property Agents Act

Published on Monday, 19 October 2015. Posted in Press Releases, Reports

The latest interim report released by The Property Ombudsman reveals more than half of the 9141 enquiries received related to lettings disputes, nearly double that of sales.  This not only reinforces the importance of legislation introduced a year ago, making it a legal requirements for all letting agents in England to register with an approved redress scheme, but has left Christopher Hamer, Property Ombudsman, calling for a Property Agents Act. 

The Property Ombudsman issues guidance note to agents on compliance with competition law

Published on Tuesday, 13 October 2015. Posted in Press Releases

The Property Ombudsman (TPO) scheme has issued a supplementary membership guidance note to help agents understand their obligations under the revised Codes of Practice and ensure compliance with the Competition Act. The revised codes, came into effect on 1st October 2015 and were approved by the Chartered Trading Standards Institute (CTSI).