Latest TPO updates:

TPO launches ‘early bird’ conference offer

Published on Thursday, 19 October 2017. Posted in Press Releases

TPO Conference: 13 June 2018 (The National Conference Centre in Solihull)

Book your place! We’re delighted to confirm that tickets for TPO's 2018 National Conference have gone live and to celebrate, we’ve launched a special Early Bird ticket offer, which is available for a limited time only.

TPO extends its ruling against Lettings Solutions Ltd

Published on Friday, 25 August 2017. Posted in Press Releases

Further to the press release in May 2017 announcing that The Property Ombudsman (TPO) scheme had expelled Essex based letting agent, Lettings Solutions Ltd, and imposed a two year exclusion, TPO’s independent Disciplinary and Standards Committee has now ruled that the agent should be excluded from membership of TPO and from registration for redress for a further year.

TPO expels Bradford agent following two separate complaints

Published on Thursday, 27 July 2017. Posted in Press Releases

Consumers are being warned that Blackhorse Property Management Limited in Bradford (trading as Blackhorse Property) has been expelled from both sales and lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years, after it failed to formally respond or pay awards made for two separate complaints. 

Annual Report: Deposit dispute

Published on Friday, 09 June 2017. Posted in Case Studies

The devil is in the detail: A Landlord alleged their property had been damaged and claimed the agent had not submitted comprehensive documentation to the tenancy deposit scheme. Find out more about the missing documentation that helped the Ombudsman rule on this case.

Annual Report: Lost keys, delayed repairs and an expired gas safety check

Published on Friday, 09 June 2017. Posted in Case Studies

This dispute focused on the actions of an agent who had evaded the truth concerning a lost set of management keys, and had prolonged a maintenance issue. TPO’s investigation unearthed the truth and found the agent had failed to deal with the complaint or advise the complainant that the matter could be referred to TPO for independent review. 

Annual Report: Tenant Referencing

Published on Friday, 09 June 2017. Posted in Case Studies

A costly mistake - this referencing case summary highlights the Agent's role to ID Tenants. Read more about this and another fundamental issue missed by the agent, which resulted in the Ombudsman instructing the agent to pay a £21,972 award. (The highest award paid by an Agent in 2016 - see page 15 of the 2016 TPO Annual Report)

Annual Report: Charging VAT

Published on Friday, 09 June 2017. Posted in Case Studies

This case concerns the complaint by the sellers that the agent had charged them additional VAT on the commission fee, whereas they had understood that the fee was inclusive of VAT.