The new Property Ombudsman, Katrine Sporle CBE, highlights a case study dealing with the internal measurements of a property...

TPO shares an 'Open letter' from the Competition & Markets Authority (CMA) which issued a press announcement today…

"Moving in: make all the arrangements crystal clear or it can reflect badly on you", says Katrine Sporle, The Property Ombudsman.

 "When is a flat not a flat? When it’s afloat…” says Katrine Sporle, The Property Ombudsman.

The new Property Ombudsman, Katrine Sporle CBE, wants consumers and agents to be clear about her role...

A new Service Level Agreement (SLA) between the UK's largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the scheme’s independent and impartial dispute resolution service.

"Selling a property to a tenant? Be very clear about the fees," says Katrine Sporle, The Property Ombudsman.

Following the success of its first ever industry conference last year, The Property Ombudsman (TPO) scheme is delighted to officially announce that there will be a 2016 conference which will take place on Wednesday 12^th October at the same venue, The National Motorcycle Museum in Solihull.

Bill McClintock posts a personal message to members...

Have you updated your branch windows, websites and contract terms in-line with the new Regulations?

A festive greeting from the new Chairman as he prepares for his new role in 2016

Sales agents across the country celebrate their success at national awards and fly the flag for TPO

The Property Ombudsman (TPO) is pleased to announce the appointment of Mark McLaren to the TPO Council. He joins following nine years with Which?, the largest consumer body in the UK.

The Property Ombudsman (TPO) is pleased to announce the appointment of Mark McLaren to the TPO Council. He joins following nine years with Which?, the largest consumer body in the UK.

Two more agents, A S Moon & Partners, a sales and letting agent based in Northumberland, and CityWest.co.uk Limited, a sales and letting agent based in Hounslow, have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. Both had failed to comply with parts of the TPO Codes of Practice, failed to co-operate fully with the Ombudsman’s investigations following complaints and failed to pay awards made. 

After thirteen successful years with The Property Ombudsman (TPO), twelve years as Board Chairman of TPO, Bill McClintock will be officially standing down on 1^st January 2016, and Gerry Fitzjohn, currently Vice Chairman of the Board, has been appointed to take up the position. 

Following the recent announcement from the Home Office that from 1^st February 2016, the Right to Rent scheme will be extended across England, and several industry press articles, Christopher Hamer, the Property Ombudsman, has issued a warning to agents about their responsibilities under the new checks. 

The latest interim report released by The Property Ombudsman reveals more than half of the 9141 enquiries received related to lettings disputes, nearly double that of sales.  This not only reinforces the importance of legislation introduced a year ago, making it a legal requirements for all letting agents in England to register with an approved redress scheme, but has left Christopher Hamer, Property Ombudsman, calling for a Property Agents Act. 

The Property Ombudsman (TPO) scheme has issued a supplementary membership guidance note to help agents understand their obligations under the revised Codes of Practice and ensure compliance with the Competition Act. The revised codes, came into effect on 1^st October 2015 and were approved by the Chartered Trading Standards Institute (CTSI).

The Property Ombudsman (TPO) scheme has today (1^st October) issued amended and updated versions of all its Codes of Practice for UK and Scotland in order to support the introduction of new legislation that has come into force within the last 12 months.