Membership Codes of Practice

tsi

We have worked closely with the Chartered Trading Standards Institute (CTSI) to obtain approval of our Codes of Practice so that members can benefit from being allowed to display the CTSI logo to consumers.

The following Codes of Practice came into effect from 1 October 2016 and have been approved by CTSI. These Codes of Practice are to be used by our members when a property is located in England, Wales and Northern Ireland.

The following Codes of Practice came into effect from 1 October 2016 and have been approved by CTSI. These Codes of Practice are to be used by our members when a property is situated in Scotland.

The following Codes of Practice came into effect from 1 October 2016. 

 

Highlighted changes to all Codes of Practice with effect from 1 October 2016:

TPO Sales Code Changes

TPO Lettings Code Changes

TPO Scotland Sales Code Changes

TPO Scotland Lettings Code Changes

TPO Commercial Code Changes

TPO Buying Agent Code Changes

TPO Buying Companies Code Changes

 

General Membership Obligations

Agents signed up for Registration only, Residential Leasehold Management, International, Auctions/Chattels, Channel Islands and Isle of Man are required to follow the the General Membership Obligations.

 

Membership Guidance Notes

 Guidance notes have been put together by the Ombudsman on the following topics to help improve the standards within the industry.