Membership Codes of Practice

TSI Code Logo Colour 300dpi

We have worked closely with the Chartered Trading Standards Institute (CTSI) to obtain approval of our Codes of Practice so that members can benefit from being allowed to display the CTSI logo to consumers.


The following Codes of Practice cover estate and letting agents in England, Wales, Scotland and Northern Ireland and have been approved by CTSI.

N.b. the 2016 Lettings Code will continue to apply to agents for Wales and Northern Ireland.

The following Codes of Practice cover some of the other services provided by TPO members.


Highlighted changes to all Codes of Practice with effect from 1 June 2019:

TPO Sales Code Changes

TPO (England) Lettings Code Changes

TPO (Scotland) Sales Code Changes

TPO Commercial Code Changes

TPO Buying Agent Code Changes

TPO Buying Companies Code Changes


General Membership Obligations

Agents signed up for Registration only, Residential Leasehold Management, International, Auctions/Chattels, Channel Islands and Isle of Man are required to follow the General Membership Obligations.


Membership Guidance Notes

 Guidance notes have been put together by the Ombudsman on the following topics to help improve the standards within the industry.