TPO Office

The role of the TPO office is to:

  • Consider and resolve complaints against member agents.
  • Report to the TPO Board.
  • Administer Membership of the TPO scheme.


Senior Management Team: 

Ombudsman and Chief Executive

Rebecca Marsh

Deputy Ombudsman

Lesley Horton

Director of Corporate Strategy

Louise Pinsent

Chief Operating Officer

Sandra Strinati

Director of Finance

Angela Ashdown

Director of Policy

Peter Habert

Head of HR

Ian Bassett