Accessing our website 

TPO is committed to making its website accessible to all our users and has an ongoing programme of making useful updates. 

We welcome feedback about the accessibility of this site, if you’d like to leave feedback, or make a request for information in an alternative format please contact us.

Text Size

You can increase the size of the text used on our website to make the information easier to read. Either by using 'Control' and '+' (plus), or 'Control' and '-' (minus) to make the text bigger and smaller.

Alternatively most browsers have a text sizing option:

Internet Explorer

  • Click 'View' to open the View menu or press 'Alt' and 'V'
  • Select the 'Text Size' option or select by pressing 'X'
  • Choose your preferred text size using your mouse or use the 'up' and 'down' arrow keys
  • Click to select the text size or press 'Enter'

Firefox

  • Click 'View' to open the View menu
  • Select the 'Text Size' option
  • Select 'Increase' or 'Decrease'
  • The text on our site should change to reflect your choice

Safari

  • Click 'View' to open the view menu
  • Click on 'Make Text Bigger' or 'Make Text Smaller'
  • To use the keyboard shorts select 'Apple' and '+'(plus) or 'Apple' and '-'(minus)
  • The text size on our site should change to reflect your choice

Downloads

You will need Acrobat Reader to view PDF documents on this website.

Most computers come with this software installed but, if you do not have it or wish to download the latest version, you can do so from the Adobe website. The software is free.

Some TPO templates are in Microsoft Word format.

To view Microsoft Word Files if you do not have Word installed, download the Microsoft Word Viewer.

 

Accessing our service  

A guide to support available for people with disabilities and consumers who need additional support.

It is important to us that we make our service accessible to all sections of society.  By law, we must make reasonable adjustments to allow people with a disability to access our service.  However, this is also part of our commitment to provide you with excellent customer service.

This guide is written to help you as a consumer to know what support is available and the different ways that we can help you. 

We can accept complaints, and provide you with our documents and policies in a number of different languages.

paperWe can offer you our documents and policies in:

  • braille
  • large print
  • digital or hard copy format

handsWe can support you by:

  • helping you to complete the paperwork needed to make a complaint.
  • speaking to a third party, such as a your care worker, if you ask us to.
  • agreeing other formats to communicate with you, where telephone contact may not be suitable.

 

WheelchairOur office is accessible for wheelchair users.

We welcome your feedback.  Please contact us if you need support in a way that is not listed.  We will consider all requests and will make reasonable adjustments to our services for you.  For further information, or if you would like to access one of the services above, telephone us on 01722 333306 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Careers

Careers at The Property Ombudsman

If you are interested in working for TPO, please visit our Careers page for a list of Current Vacancies.