The Property Ombudsman

The Property Ombudsman
  • Make a Complaint
  • Make a Complaint
  • Home
  • About Us
    • Ombudsman
    • Office
    • Board
    • Compliance Committee
    • Independent Reviewer
    • TPO Scotland
    • Consumer & Industry Forums
    • Careers
    • Who We Work With - SLAs
  • Consumers
    • Information for Consumers
    • Can I Complain?
    • How to make a Complaint
    • Completing the Complaints Form
    • TPO Review Process
    • Documents and Links
    • FAQs
    • Consumer Guidance
  • Members
    • Members' News
    • Codes and Guidance
    • Membership Information
    • Client Money Protection Schemes
    • TPO Conference
    • Complaints Handling
    • TPO Review Process
    • Assured Advice
    • All Documents and Links
    • FAQs
    • RLM Fee Structure Effective 1 January 2022 FAQs
    • Fee Table Effective 1 January 2022
  • Membership Compliance
    • Membership Compliance Survey
    • Complaint Handling Toolkit
  • TPO Training
  • Join the Scheme
    • Application Requirements
    • The Benefits of Joining the Scheme
    • Online Application
  • News
    • All News
    • Case Studies
    • Press Releases
    • Media Articles
    • Annual Reports
    • Interim Reports
    • Statistics Report
    • Webinars
  • Make a Complaint
  • Home
  • About Us
  • Consumers
    • Information for Consumers
    • Can I Complain?
    • How to make a Complaint
    • Completing the Complaints Form
    • TPO Review Process
    • Documents and Links
    • FAQs
    • Consumer Guidance
  • Members
  • Membership Compliance
  • TPO Training
  • Join the Scheme
  • News
  • You are here:  
  • Home
  • Consumers
  • FAQs

FAQs for Consumers

Complaining to an agent

Contacting us about your complaint

Working together to settle the dispute

Our formal review of your complaint

Our proposed decision and representing

Our final decision and compensation

Signposting

Client Money Protection

  • Information

    • Accessibility
    • Careers
    • Cookies
    • Copyright
    • Data Protection
    • Privacy Policy
    • Terms of Reference

  • Enquiries

    • Consumers
      • 01722 333306
    • Members
      • 01722 335458
    • Press / Media
      • 01276 804411
    • Consumers
      • admin@tpos.co.uk
    • Members
      • membership@tpos.co.uk
    • Press / Media
      • media@tpos.co.uk

    Lines open: Monday - Friday, 09:00 - 16:30 (excluding bank holidays)

    Our enquires line will be closed between 09:00 and 09:30 on the 1st and 3rd Thursday of every month for staff training.

  • Follow Us

    • twitter white
    • linkedin white

Correspondence Notice:

Consumers are reminded that postal enquiries may take longer to process whilst we are working from home. We encourage all enquiries to be sent to the following email address where possible: admin@tpos.co.uk.

Registered in England No: 3339975 - Registered Office: Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP

  • Approved By:

  • Approved By:

  • Approved By:

    DLUHC
  • Cyber Essentials