But what if a search fails to mention land earmarked for a new town, asks Katrine Sporle, Property Ombudsman?

Telephone bidding at auction may seem easier, but it brings extra responsibilities to both the buyer and the agent, says Katrine Sporle, Property Ombudsman?

In the curious story of the dog and the licence, the agent as the one in the doghouse, says Katrine Sporle, Property Ombudsman.

Jane Erskine, Casework Director at The Property Ombudsman, contributes to an industry article published in October's edition of The Negotiator Magazine.

The Property Ombudsman is helping to raise standards in the property industry, says Katrine Sporle, Property Ombudsman.

Access to properties can cause serious issues if the right of way is not documented, says Katrine Sporle, Property Ombudsman.

If an agent intends to charge a 'performance fee' it must be clear before he goes on stage, says Katrine Sporle, Property Ombudsman.

The Property Ombudsman, Katrine Sporle, highlights a case study dealing with property marketing...

"Take great care when selling retirement property, to avoid accusations of neglect", says Katrine Sporle, The Property Ombudsman.

The new Property Ombudsman, Katrine Sporle CBE, highlights a case study dealing with the internal measurements of a property...

"Moving in: make all the arrangements crystal clear or it can reflect badly on you", says Katrine Sporle, The Property Ombudsman.

 "When is a flat not a flat? When it’s afloat…” says Katrine Sporle, The Property Ombudsman.

The new Property Ombudsman, Katrine Sporle CBE, wants consumers and agents to be clear about her role...

"Selling a property to a tenant? Be very clear about the fees," says Katrine Sporle, The Property Ombudsman.

"Tenants’ deposits cannot be used to cover fees due from the landlord"

says Christopher Hamer, The Property Ombudsman.

Er, where’s my sofa?

What, asks Christopher Hamer, The Property Ombudsman,
happens when you lose your landlord’s furniture?

"Cancellation of Contract Regulations –

let’s clear the confusion,” says Christopher Hamer, The Property Ombudsman.

This is an ideal buy-to-let investment… or is it?

Check the facts first says Christopher Hamer, The Property Ombudsman.

Inventories – discrepancies, deficiencies and differences.

Christopher Hamer, The Property Ombudsman, says the Devil’s in the detail.

Auctions: the practices and the pitfalls

Christopher Hamer, The Property Ombudsman, calls for diligence and fairness.