Privacy Notice

Data Protection Policy

The Property Ombudsman is committed to protecting your privacy and security. We will only process your personal data if it is fair and lawful to do so.

How we use your information

This privacy notice tells you what to expect when The Property Ombudsman collects personal information. It applies to information we collect about

  • Visitors to our websites and
  • Complainants


Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site but we do this in a way which does not identify anyone.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the most utilised services and online activity. Additionally, we use this information for site optimization, fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Use of cookies by the TPO

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Please see our Cookies Policy for further information about the Cookies that we use.


You can voluntarily send data about yourself to The Property Ombudsman using forms on the web site. The form sends data to The Property Ombudsman staff. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. The information provided will be used in accordance with our Privacy Policy for Complainants.


The information provided will be used in accordance with our Privacy Policy for Members, the policy sets out how we use and protect any personal information you give us.

Privacy Enquiries

If you have an enquiry or concern about our privacy policy, please This email address is being protected from spambots. You need JavaScript enabled to view it..