TPO Expels Two County Durham Firms

Published on Friday, 14 December 2012. Posted in Press Releases

A County Durham lettings agency and an estate agency with the same sole director have been expelled from TPO for flagrant breaches of the Code of Practice and non-payment of the Ombudsman's award.

A County Durham lettings agency, and an estate agency with the same sole director, have been expelled from The Property Ombudsman Scheme (TPO) for a minimum of two years.

TPO Forum Drives New Lettings Industry Debate

Published on Tuesday, 27 November 2012. Posted in Press Releases

Organisations with varied interests in the English lettings industry, including some of the UK's major lettings agents, have met at The House of Lords to discuss improving industry standards.

The event was organised by Lord Richard Best, chairman of the independent council overseeing The Property Ombudsman, following the completion of a report 'Regulating Residential Letting Agents: The Issues and Options' which TPO commissioned from leading academic Professor Michael Ball, of Reading University.

Letting Agency That Kept Rent Money Expelled by Property Ombudsman

Published on Friday, 19 October 2012. Posted in Press Releases

A Bedford lettings agency that kept more than £2,000 rent money due to a landlord has been expelled from The Property Ombudsman (TPO) scheme.

Town and Country Management Ltd (TCM), of 60, Harpur Street, Bedford, MK40 2QT, owned by Mr L La Mura and with an associate office in Ampthill, had been ordered by the Ombudsman, Christopher Hamer, to pay £2,243.52 to a landlord.

Ready, Willing and Able?

Published on Monday, 01 October 2012. Posted in Press Releases

The Ombudsman's second Interim Report of 2012 is directed at the industry and specifically focuses on the commission-earning clauses used within estate agents' agency agreements.

Following The Property Ombudsman's renewed call for compulsory redress for letting agents in his Annual Report, his second Interim Report of 2012 is directed at the industry and specifically focuses on the commission-earning clauses used within estate agents' agency agreements.

Tandem Effort Supports Big Charity Bike Ride

Published on Monday, 30 July 2012. Posted in Press Releases

Tandem Effort Supports Big Charity Bike Ride

A national event by estate agents to help the homeless has been launched with the help of the Ombudsman and the Chairman of the Board.

The Property Ombudsman, Christopher Hamer, and Bill McClintock, chairman of the company that operates the ombudsman scheme, borrowed a tandem from Hayball Cyclesport in Winchester Street, Salisbury, so they could show joint support for a 3,000 mile charity bike ride around Britain.

TPO Canvasses Members over CMP

Published on Thursday, 14 June 2012. Posted in Press Releases

The Property Ombudsman Scheme (TPO) is canvassing member firms over the provision of Client Money Protection (CMP) insurance.

'Whilst membership of TPO requires all residential sales and letting agents to abide by the TPO Codes of Practice, have Professional Indemnity Insurance, and agents holding clients' money to deposit this money in a separate clients account, it does not currently require residential letting agents to hold CMP,' explains Bill McClintock, chairman of the TPO operating company who is circulating a consultation document to members.

Letting Agent Support Still Rising for the Property Ombudsman

Published on Monday, 23 April 2012. Posted in Press Releases

Lettings agents across the UK are continuing to show their support for The Property Ombudsman scheme (TPO), with more than 300 offices joining this year to take the total past 9,000.

'The Government continues to ignore pleas for residential letting agents to be regulated in the same way as sales agents, which we believe would raise standards across the industry,' says Gerry Fitzjohn, chief operating officer of TPO.

Annual Report 2011 – Press Release

Published on Tuesday, 13 March 2012. Posted in Press Releases

Letting agents, consumers and acceptable standards

Following another year which saw a further increase in letting complaints, The Property Ombudsman, Christopher Hamer, is renewing his call for standards to be raised across the lettings industry in his latest Annual Report.