The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.

The Property Ombudsman Scheme (TPO) has launched a new national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees.

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help. 

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

Four separate estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) and from registration for lettings redress for two or more years, after failing to pay awards made by the Ombudsman or to comply with parts of the TPO Code of Practice for Residential Letting Agents

On 1^st October, The Property Ombudsman (TPO) scheme will issue updated versions of all its Codes of Practice in order to address emerging industry issues; primarily the manipulation of internet portals, coined ‘portal juggling’. 

TPO launches online survey for UK lettings industry to support the Government’s CMP review

The Property Ombudsman (TPO) scheme is delighted to announce that BBC Radio 4 Presenter, Winifred Robinson, will be joining its national Conference on 12^th October 2016 as a consumer panellist.

The Property Ombudsman (TPO) scheme is delighted to announce that tickets are now on sale for its 2016 Conference “Raising Standards”, taking place on Wednesday 12^th October at The National Conference Centre (previously the National Motorcycle Museum), Coventry Road, Solihull, West Midlands B92 0EJ. The National Motorcycle Museum is located directly on the J6 island of the M42, directly opposite the NEC.

The Property Ombudsman scheme (TPO) is in full support of a new initiative launched yesterday by The National Approved Letting Scheme (NALS), an Effective Enforcement Toolkit, created to help local authorities tackle rogue letting agents who fail to comply with the law.

Congratulations to TPO members who celebrated success at the Lettings Agency of the Year Awards

New figures confirm a record number of agents are now following TPO’s Lettings Code of Practice, which offers enhanced safeguards for consumers.

Consumers are being warned by the UK’s largest property redress scheme about the actions of two lettings agents based in Southampton. Both agencies, trading as ‘The Flat Agency & Michael Browns Ltd’ and ‘Property Vibe Ltd’, were expelled from lettings redress membership of The Property Ombudsman (TPO) scheme for a minimum period of three years.

TPO shares an 'Open letter' from the Competition & Markets Authority (CMA) which issued a press announcement today…

A new Service Level Agreement (SLA) between the UK's largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the scheme’s independent and impartial dispute resolution service.

Following the success of its first ever industry conference last year, The Property Ombudsman (TPO) scheme is delighted to officially announce that there will be a 2016 conference which will take place on Wednesday 12^th October at the same venue, The National Motorcycle Museum in Solihull.

Have you updated your branch windows, websites and contract terms in-line with the new Regulations?

Sales agents across the country celebrate their success at national awards and fly the flag for TPO

The Property Ombudsman (TPO) is pleased to announce the appointment of Mark McLaren to the TPO Council. He joins following nine years with Which?, the largest consumer body in the UK.

The Property Ombudsman (TPO) is pleased to announce the appointment of Mark McLaren to the TPO Council. He joins following nine years with Which?, the largest consumer body in the UK.

Two more agents, A S Moon & Partners, a sales and letting agent based in Northumberland, and CityWest.co.uk Limited, a sales and letting agent based in Hounslow, have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. Both had failed to comply with parts of the TPO Codes of Practice, failed to co-operate fully with the Ombudsman’s investigations following complaints and failed to pay awards made.