Arvin Estates Ltd (AE) has been expelled by The Property Ombudsman following its failure to pay an award made by the Ombudsman following a complaint that he had independently reviewed and upheld for a landlord.
The agent, which is understood to have now ceased trading, provided sales and lettings services and operated one branch located at 136 The Crossways, Hounslow, TW5 0JR.
A Derbyshire property agency has been expelled from The Property Ombudsman scheme after failing to pay an award made against it.
TPO had delayed the expulsion of Letzlet Ltd, trading as Beechwood Lettings, while the complainant was helped to obtain a court judgment of £2,176, including court costs, against Letzlet Ltd, of Beechwood House, Matlock Street, Bakewell.
Direct Residential Lettings Limited (DRLL) has been expelled from The Property Ombudsman (TPO) for failure to pay an award following a serious breach of TPO's Code of Practice.
The letting agency is now in liquidation1 having formerly traded from a branch at 20 Western Road, Hove in East Sussex.
The Property Ombudsman (TPO) has issued his latest Interim Report for 2013, which includes:
The Property Ombudsman (TPO) is launching a new Code of Practice to cater for the growing number of Buying Agents acting for consumers buying property in the UK.
TPO provides a free and impartial dispute resolution service for consumers and will be implementing The Buying Agent Code of Practice on 1st January 2014. The new Code has been designed to create a uniform set of standards for buying agents based in the UK to protect the interests of consumers and to promote best practice in the industry.
Channel 4 Dispatches has raised an important matter. We were contacted by the filmmakers and stressed the point to them that too many consumers are unaware that these practices are illegal and therefore fail to complain.
The key issue at the heart of this matter is consumer education. We hope programmes such as these assist in raising awareness and educating consumers so they understand their rights and can identify when and how to complain.
Ombudsman Christopher Hamer responds to today's announcement from the Advertising Standards Authority (ASA) concerning new guidance affecting the way letting agents advertise their fees:
Lexton Property Services failed to pay tenant and landlord awards upheld by the Ombudsman following several persistent breaches of TPO's Lettings Code of Practice.
Lexton Property Services, a former lettings agent, has been expelled and refused future membership from The Property Ombudsman scheme (TPO) for a minimum of three years following several serious breaches of its Code of Practice.
London Rentals UK expelled from TPO full membership for two years following a serious breach of TPO's Code of Practice.
London Rentals UK has been refused renewal of its membership with The Property Ombudsman scheme (TPO) for two years following its failure to pay an award as directed by the Ombudsman following his review of a complaint.
TPO becomes the largest scheme to be approved by the Consumer Code Approval Scheme launched this year.
The Property Ombudsman (TPO) has become the first property organisation to have a Code of Practice approved by The Trading Standard Institute (TSI) under their Consumer Code Approval Scheme.
As the UK's largest property ombudsman scheme, with more than 22,000 sales and lettings branches registered, Ombudsman Christopher Hamer responds to today's OFT market study.
WYL Ltd, a Yorkshire sales and lettings estate agency, has been expelled from membership of The Property Ombudsman scheme due to a failure to pay the Ombudsman's award and other breaches of the Code of Practice.
WYL Ltd, of 1 Russell Street, Keighley, BD21 2JU, had committed serious breaches of the TPO Lettings Code of Practice and failed to pay an award of £3,450 made against it by the Ombudsman, Christopher Hamer.
The Property Ombudsman (TPO) responds to new report published by the Communities and Local Government Committee on the Private Rental Sector published today
As the UK's largest property ombudsman scheme, with more than 22,000 sales and lettings branches registered, Ombudsman Christopher Hamer was invited to present evidence during the Select Committee's recent investigation into the Private Rental Sector.
The Property Ombudsman (TPO) scheme has backed calls by its registered agents and the industry to make Client Money Protection (CMP) cover available to all UK lettings agents.
Up until this month, CMP cover was only available through a number of trade bodies. The introduction of two new CMP providers this month will enable letting agents that are not registered with a trade body to sign up for cover.
In the Ombudsman's first Interim Report for 2013, Christopher Hamer focusses on the impact of the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) for the day-to-day business operations of estate and letting agents.
The report has been produced for the 22,0001 sales and lettings offices registered with The Property Ombudsman (TPO) scheme and provides case studies, commentary and guidance to assist agents in meeting their obligations under the CPRs.
TPO letting agent branches exceed 10,000 for the first time.
Letting agencies membership for The Property Ombudsman scheme now exceeds 10,000 branches for the first time - the milestone number was passed at the beginning of May.
Housing Minister Mark Prisk has promised legislation to bring residential lettings agents within the scope of The Consumers, Estate Agents and Redress Act, for better consumer protection.
The move has been welcomed by The Property Ombudsman, Christopher Hamer, as a positive step to raise consumer protection by giving access to an independent disputes resolution mechanism and also an opportunity to raise standards across an industry thought to handle £14 billion a year, earning £1 billion for itself in the process.
Representatives from TPO, ARLA, RICS and UKALA met with the Committee of Advertising Practice (CAP) on 22 March regarding the ASA ruling on disclosure of non-optional fees and charges to tenants.
CAP is the body responsible for issuing guidance on how, in practical terms, the obligations now placed on letting agents by the ASA ruling can be met. The group welcomed CAP's offer to the organisations attending the meeting for further involvement in process of defining the best approach for guidance.
An update from TPO regarding the ASA's recent ruling relating to the inclusion of tenant fees in advertisements
The recent ruling by the Advertising Standards Authority (ASA) relating to advertisements from Your Move lettings together with the Which? mystery shopping report of four letting agents have once again brought the issue of disclosure of fees imposed on tenants to the forefront of the current debate about the Private Rented Sector.
Ombudsman continues to press the government to bring about legislation to regulate letting agents
In his 2012 Annual Report, The Property Ombudsman, Christopher Hamer, reiterates his call for some form of regulation of letting agents. At the very least Mr Hamer argues that all letting agents operating in the UK should be required by law to join the Ombudsman scheme.
