Three agents have been expelled from membership of The Property Ombudsman (TPO) scheme for two or more years, after failing to pay awards made by the Ombudsman or comply with TPO’s Codes of Practice for Residential Estate Agents and Letting Agents.
Shields & Co UK Limited, a letting agent based in Lenton, Nottinghamshire, has been expelled from membership and registration for lettings redress with The Property Ombudsman (TPO) scheme for a minimum of two years, after it failed to pay an award of £3,157.15 following a complaint involving outstanding rental payments.
Consumers are being warned that Blackhorse Property Management Limited in Bradford (trading as Blackhorse Property) has been expelled from both sales and lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years, after it failed to formally respond or pay awards made for two separate complaints.
LPC Lettings Limited (trading as LPC Lettings), a letting agent based in Liverpool, has been expelled from lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years.
The Property Ombudsman (TPO) scheme has issued a year-long formal warning to Purfect Property Solutions Limited after it failed to provide information and written assurance concerning a consumer complaint.
Today (3.30pm), at the House of Lords, The Property Ombudsman (TPO) launches its latest annual report, which reveals an increase in the number of formal complaints resolved by the scheme and a record total of compensatory awards paid by agents.
The three government approved redress schemes; The Property Ombudsman (TPO), Ombudsman Services: Property and The Property Redress Scheme have today issued a revised version of their Memorandum of Understanding (MOU).
Baroness Diana Warwick has been appointed Chair of The Property Ombudsman (TPO) scheme’s independent Council.
Ombudsman considers an extraordinary case concerning three properties and issues including tenant referencing, outstanding rent and repair bills and a tenancy renewal agreed without the landlord’s consent.
Landlords and tenants are being warned that London Corporate Apartments Ltd (LCA) has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award following a rental deposit dispute.
SAFEagent campaign urges consumers to make sure their money is 'SAFE'
The Law Commission has published a new report following a two-year investigation into the potential abuse of called “event fees” or “transfer fees” in retirement properties. The Property Ombudsman (TPO) scheme contributed to the report, which reviews the actions of agents and makes a series of recommendations.
The Property Ombudsman reveals the latest results from its nationwide campaign to crack down on letting agents breaking the law by not displaying their fees and confirms which two new locations it will be targeting next…
TPO Codes in action! Find out how The Property Ombudsman's CCAS-approved Codes are used to review every complaint and go above and beyond the law to protect consumers from unfair practices...
Consumers are urged to check if their trader is one of the 43,000 businesses following an approved Code of Practice and listed on the Approved Code Directory
Read TPO's statement in full here
The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology.
This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.
Property Ombudsman praises the TPO member agents for scooping 71 awards at the coveted Estate Agent of the Year Awards 2016.
The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.
