TPO expels Bradford agent following two separate complaints

Published on Thursday, 27 July 2017. Posted in Press Releases

Consumers are being warned that Blackhorse Property Management Limited in Bradford (trading as Blackhorse Property) has been expelled from both sales and lettings redress membership with The Property Ombudsman (TPO) scheme for a minimum of three years, after it failed to formally respond or pay awards made for two separate complaints. 

December 2016 Member Newsletter

Published on Wednesday, 21 December 2016. Posted in Press Releases

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.

TPO's annual report reveals a 32% increase in complaints

Published on Tuesday, 04 October 2016. Posted in Press Releases

TPO's annual report reveals a 32% increase in complaints

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help. 

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.