SAFEagent campaign urges consumers to make sure their money is 'SAFE'

The Law Commission has published a new report following a two-year investigation into the potential abuse of called “event fees” or “transfer fees” in retirement properties. The Property Ombudsman (TPO)  scheme contributed to the report, which reviews the actions of agents and makes a series of recommendations.

The Property Ombudsman reveals the latest results from its nationwide campaign to crack down on letting agents breaking the law by not displaying their fees and confirms which two new locations it will be targeting next…

TPO Codes in action! Find out how The Property Ombudsman's CCAS-approved Codes are used to review every complaint and go above and beyond the law to protect consumers from unfair practices...

Consumers are urged to check if their trader is one of the 43,000 businesses following an approved Code of Practice and listed on the Approved Code Directory

The Minister for Government and Housing and Property Ombudsman will be joining a host of top industry names at next month's Propertymark Scotland Conference - have you reserved your place?

Read TPO's statement in full here

The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology.

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.

Property Ombudsman praises the TPO member agents for scooping 71 awards at the coveted Estate Agent of the Year Awards 2016.

The Property Ombudsman (TPO) scheme has issued new guidance concerning obtaining express consent from a tenant before accessing a property.

The Property Ombudsman Scheme (TPO) has launched a new national campaign with the Chartered Trading Standards Institute (CTSI) to tackle lettings agents that are breaking the law by not displaying their fees.

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help. 

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

Four separate estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) and from registration for lettings redress for two or more years, after failing to pay awards made by the Ombudsman or to comply with parts of the TPO Code of Practice for Residential Letting Agents

On 1^st October, The Property Ombudsman (TPO) scheme will issue updated versions of all its Codes of Practice in order to address emerging industry issues; primarily the manipulation of internet portals, coined ‘portal juggling’. 

TPO launches online survey for UK lettings industry to support the Government’s CMP review

The Property Ombudsman (TPO) scheme is delighted to announce that BBC Radio 4 Presenter, Winifred Robinson, will be joining its national Conference on 12^th October 2016 as a consumer panellist.

The Property Ombudsman (TPO) scheme is delighted to announce that tickets are now on sale for its 2016 Conference “Raising Standards”, taking place on Wednesday 12^th October at The National Conference Centre (previously the National Motorcycle Museum), Coventry Road, Solihull, West Midlands B92 0EJ. The National Motorcycle Museum is located directly on the J6 island of the M42, directly opposite the NEC.

The Property Ombudsman scheme (TPO) is in full support of a new initiative launched yesterday by The National Approved Letting Scheme (NALS), an Effective Enforcement Toolkit, created to help local authorities tackle rogue letting agents who fail to comply with the law.

Congratulations to TPO members who celebrated success at the Lettings Agency of the Year Awards