TPO launches programme and announces speakers for its 2016 Conference

Published on Friday, 08 July 2016. Posted in Press Releases

TPO launches programme and announces speakers for its 2016 Conference

Tickets now on sale!

TPO launches programme and announces speakers for its 2016 Conference

The Property Ombudsman (TPO) scheme is delighted to announce that tickets are now on sale for its 2016 Conference “Raising Standards”, taking place on Wednesday 12th October at The National Conference Centre (previously the National Motorcycle Museum), Coventry Road, Solihull, West Midlands B92 0EJ. The National Motorcycle Museum is located directly on the J6 island of the M42, directly opposite the NEC.

Two letting agents in Southampton expelled from The Property Ombudsman scheme and from registration for lettings redress

Published on Wednesday, 04 May 2016. Posted in Press Releases

Consumers are being warned by the UK’s largest property redress scheme about the actions of two lettings agents based in Southampton. Both agencies, trading as ‘The Flat Agency & Michael Browns Ltd’ and ‘Property Vibe Ltd’, were expelled from lettings redress membership of The Property Ombudsman (TPO) scheme for a minimum period of three years.

The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

Published on Tuesday, 02 February 2016. Posted in Press Releases

The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

A new Service Level Agreement (SLA) between the UK's largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the scheme’s independent and impartial dispute resolution service.

Two more agents expelled from The Property Ombudsman for 2 years

Published on Tuesday, 10 November 2015. Posted in Press Releases

Two more agents, A S Moon & Partners, a sales and letting agent based in Northumberland, and CityWest.co.uk Limited, a sales and letting agent based in Hounslow, have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. Both had failed to comply with parts of the TPO Codes of Practice, failed to co-operate fully with the Ombudsman’s investigations following complaints and failed to pay awards made. 

Property Ombudsman’s final interim report calls for Property Agents Act

Published on Monday, 19 October 2015. Posted in Press Releases, Reports

The latest interim report released by The Property Ombudsman reveals more than half of the 9141 enquiries received related to lettings disputes, nearly double that of sales.  This not only reinforces the importance of legislation introduced a year ago, making it a legal requirements for all letting agents in England to register with an approved redress scheme, but has left Christopher Hamer, Property Ombudsman, calling for a Property Agents Act.