Thousands of tenants and landlords report disputes to TPO following new government legislation for lettings agents

Published on Monday, 23 February 2015. Posted in Press Releases

Thousands of tenants and landlords report disputes to TPO following new government legislation for lettings agents

Sixty-nine per cent of consumer complaints were supported by the TPO scheme, which recently gained approval from the TSI CCAS for its Lettings Code of Practice.

TPO, the UK’s largest government-approved redress scheme, has published its latest market statistics to highlight the number of landlords and tenants who have used its free, fair and independent service following new government legislation for letting agents.

PRS 360 Degrees Report

Published on Thursday, 05 February 2015. Posted in Press Releases

PRS 360 Degrees Report

TPO can confirm the publication of a new report, written by Kate Faulkner, with the backing of The Property Ombudsman (TPO) and the industry, which can be found here.

Christopher Hamer, the Ombudsman, provided his expert opinion and guidance on some of the topics covered in the report, having seen thousands of issues that many landlords and tenants experience when a dispute arises in the private rental sector.

TPO Receives Record Number of Complaints from Tenants & Landlords

Published on Wednesday, 01 October 2014. Posted in Press Releases

TPO Receives Record Number of Complaints from Tenants & Landlords

The Property Ombudsman (TPO) scheme has reported a sharp increase in the number of consumer complaints for the residential lettings sector, ahead of the requirement for all letting agents in England that comes into force this week (1st October 2014) for every letting agent to register with an approved redress scheme.

The figures, published in The Property Ombudsman's 2014 Interim Report reveal that 1,187 complaints were resolved in total about both sales and lettings issues between 1 January and 30 June 2014, with 721 complaints (61%) made against letting agents – a 37% increase on the same period last year.

The Ombudsman upheld 74% of the complaints made by landlords and tenants against letting agents.

TPO Supports New Cross-Industry Code for the Private Rental Sector

Published on Thursday, 11 September 2014. Posted in Press Releases

TPO Supports New Cross-Industry Code for the Private Rental Sector

The Property Ombudsman (TPO) scheme has expressed its support for a new 'best practice' Code for the Private Rented Sector (PRS) which was officially launched today by the Minister for Housing, Brandon Lewis.

The new PRS Code, which comes immediately into effect, was developed at the request of the Department for Communities and Local Government's (DCLG) in 2013. Facilitated by RICS, the drafting of the Code brought together TPO and sixteen other leading property organisations to collectively outline mandatory and recommended best practices for landlords and lettings agents in order to improve the stock of privately rented homes in the UK.

TPO Backs Client Money Protection and Calls for More Landlords to Seek the Greatest Protection Rather than the Cheapest Fee When Choosing a Letting Agent

Published on Thursday, 07 August 2014. Posted in Press Releases

TPO Backs Client Money Protection and Calls for More Landlords to Seek the Greatest Protection Rather than the Cheapest Fee When Choosing a Letting Agent

Fresh calls for letting agents to offer Client Money Protection have been backed by the Property Ombudsman (TPO) scheme in the wake of several high-profile cases where landlords have lost thousands of pounds in rental income by dealing with an agent that did not have sufficient cover to protect consumers from rental fraud.

The Codes, which will be effective from 1st August 2014 and reflect the developments in industry practice and legislative changes affecting both consumers and agents.

TPO Launches New Property Codes of Practice for Sales and Lettings Agents - Codes Will Come into Force from 1st August 2014

Published on Tuesday, 15 July 2014. Posted in Press Releases

The Property Ombudsman (TPO) scheme will be issuing revised Codes of Practice for sales and lettings agents from next month to further improve standards in the industry and ensure consumers are treated fairly.

The Codes, which will be effective from 1st August 2014 and reflect the developments in industry practice and legislative changes affecting both consumers and agents.

LBW Lettings Is Expelled from the Property Ombudsman Scheme, following 'Serious' and 'Flagrant' Code Breaches & Its Failure to Pay Landlord Award

Published on Thursday, 29 May 2014. Posted in Press Releases

LBW Lettings Is Expelled from the Property Ombudsman Scheme, following 'Serious' and 'Flagrant' Code Breaches & Its Failure to Pay Landlord Award

The Property Ombudsman has expelled a Hampshire letting agent from its redress scheme following a landlord complaint.

Whytehead Property Management, which trades as LBW Lettings in Fleet, refused to pay an award made by Christopher Hamer, the Ombudsman, after he upheld a complaint concerning several issues, including the management of repairs to the landlord’s property and failing to reference a tenant.

The Property Ombudsman's Annual Report Reveals Record Levels of Complaints and Enquiries

Published on Thursday, 15 May 2014. Posted in Press Releases

New report reveals 23% increase in enquiries with lettings disputes representing 60% of consumer complaints.

The latest Annual Report from The Property Ombudsman, Christopher Hamer, reveals a substantial increase in the number of consumer enquiries and complaints against sales and lettings agents, with 16,000 enquiries received in 2013, a 23% increase on the previous year.

The Property Ombudsman launches Code of Practice for the newly-formed National Association of Property Buyers

Published on Wednesday, 14 May 2014. Posted in Press Releases

The Property Ombudsman launches Code of Practice for the newly-formed National Association of Property Buyers

New national trade association created to raise standards in the 'Quick House Sale Sector' following OFT Market Study.

Some of the UK's largest and best-known property buying companies have collaborated with the Property Ombudsman (TPO) to create a new Code of Practice1 to address the issues raised in the Office of Fair Trading's (OFT) market study into the 'Quick House Sale' sector2.

The Property Ombudsman Receives Government Approval to Provide Lettings Redress

Published on Tuesday, 15 April 2014. Posted in Press Releases

New legislative changes will make it a legal requirement for all letting agents to register with a redress scheme.

The Department for Communities and Local Government (DCLG) has approved The Property Ombudsman (TPO) to provide a free and independent redress service to landlords and tenants as part of new legislative changes affecting letting agents.

The Property Ombudsman Supports Landlord Complaint and Expels Arvin Estates Ltd

Published on Monday, 14 April 2014. Posted in Press Releases

The Property Ombudsman Supports Landlord Complaint and Expels Arvin Estates Ltd

Arvin Estates Ltd (AE) has been expelled by The Property Ombudsman following its failure to pay an award made by the Ombudsman following a complaint that he had independently reviewed and upheld for a landlord.

The agent, which is understood to have now ceased trading, provided sales and lettings services and operated one branch located at 136 The Crossways, Hounslow, TW5 0JR.

Lawbreaking Agent Expelled from the Property Ombudsman Scheme

Published on Sunday, 30 March 2014. Posted in Press Releases

A Derbyshire property agency has been expelled from The Property Ombudsman scheme after failing to pay an award made against it.

TPO had delayed the expulsion of Letzlet Ltd, trading as Beechwood Lettings, while the complainant was helped to obtain a court judgment of £2,176, including court costs, against Letzlet Ltd, of Beechwood House, Matlock Street, Bakewell.

Interim Report: December 2013

Published on Thursday, 05 December 2013. Posted in Press Releases

The Property Ombudsman (TPO) has issued his latest Interim Report for 2013, which includes:

  • The latest membership and consumer enquiry statistics
  • Consumer case studies for sales and lettings that were supported by the Ombudsman
  • The Ombudsman's views on;
    • The impact of new The Consumer Protection from Unfair Trading Regulations (2008) (CPRs) for the property industry, which replaced the Property Misdescriptions Act after it was repealed in October 2013
    • This year's ruling from the Advertising Standards Authority (ASA) that requires agents to disclose all non-optional fee charges to tenants with the rental figure in their media advertisements as of November 2013.

The Property Ombudsman launches the UK's first Code of Practice for Buying Agents

Published on Monday, 18 November 2013. Posted in Press Releases

The Property Ombudsman (TPO) is launching a new Code of Practice to cater for the growing number of Buying Agents acting for consumers buying property in the UK.

TPO provides a free and impartial dispute resolution service for consumers and will be implementing The Buying Agent Code of Practice on 1st January 2014. The new Code has been designed to create a uniform set of standards for buying agents based in the UK to protect the interests of consumers and to promote best practice in the industry.

Ombudsman Christopher Hamer Responds to Yesterday's Dispatches Programme Aired on Channel 4:

Published on Tuesday, 29 October 2013. Posted in Press Releases

Channel 4 Dispatches has raised an important matter. We were contacted by the filmmakers and stressed the point to them that too many consumers are unaware that these practices are illegal and therefore fail to complain.

The key issue at the heart of this matter is consumer education. We hope programmes such as these assist in raising awareness and educating consumers so they understand their rights and can identify when and how to complain.

 

TPO Expels London Agent

Published on Friday, 06 September 2013. Posted in Press Releases

Lexton Property Services failed to pay tenant and landlord awards upheld by the Ombudsman following several persistent breaches of TPO's Lettings Code of Practice.

Lexton Property Services, a former lettings agent, has been expelled and refused future membership from The Property Ombudsman scheme (TPO) for a minimum of three years following several serious breaches of its Code of Practice.

TPO Expels Agent for Failure to Pay Tenant Award

Published on Friday, 06 September 2013. Posted in Press Releases

London Rentals UK expelled from TPO full membership for two years following a serious breach of TPO's Code of Practice.

London Rentals UK has been refused renewal of its membership with The Property Ombudsman scheme (TPO) for two years following its failure to pay an award as directed by the Ombudsman following his review of a complaint.