Two members of staff, one from The Property Ombudsman the other from Northwood UK, switched roles for a week in order to gain greater experience and knowledge of each other’s positions within the industry.
The exchange was instigated by Property Ombudsman Christopher Hamer as part of TPO’s ongoing application to raise standards within the industry. Hamer commented “It is important to emphasise the need for agents to deal promptly and professionally with complaints and equally it is hugely beneficial for my office to be aware of the practical issues agents face when trying to resolve matters themselves. This exchange will, I hope, help bring about a good understanding of the challenges agents might come up against before unresolved disputes are referred to me. It will also help educate on the meticulous process which occurs in my office prior to determining resolution of a dispute.”