Letting agents, consumers and acceptable standards

Following another year which saw a further increase in letting complaints, The Property Ombudsman, Christopher Hamer, is renewing his call for standards to be raised across the lettings industry in his latest Annual Report.

Gerry Fitzjohn has become chief operating officer for the company running The Property Ombudsman Scheme with effect from January 1.

Fitzjohn became vice-chairman of the operating company in 2010, assisting chairman and chief operating officer Bill McClintock.

A party of 20 officials from the Chinese Government has called on the Property Ombudsman, Christopher Hamer, as part a fact-finding tour of the UK.