Two more agents expelled from The Property Ombudsman for 2 years

Published on Tuesday, 10 November 2015. Posted in Press Releases

Two more agents, A S Moon & Partners, a sales and letting agent based in Northumberland, and CityWest.co.uk Limited, a sales and letting agent based in Hounslow, have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. Both had failed to comply with parts of the TPO Codes of Practice, failed to co-operate fully with the Ombudsman’s investigations following complaints and failed to pay awards made. 

Property Ombudsman’s final interim report calls for Property Agents Act

Published on Monday, 19 October 2015. Posted in Press Releases, Reports

The latest interim report released by The Property Ombudsman reveals more than half of the 9141 enquiries received related to lettings disputes, nearly double that of sales.  This not only reinforces the importance of legislation introduced a year ago, making it a legal requirements for all letting agents in England to register with an approved redress scheme, but has left Christopher Hamer, Property Ombudsman, calling for a Property Agents Act. 

The Property Ombudsman issues guidance note to agents on compliance with competition law

Published on Tuesday, 13 October 2015. Posted in Press Releases

The Property Ombudsman (TPO) scheme has issued a supplementary membership guidance note to help agents understand their obligations under the revised Codes of Practice and ensure compliance with the Competition Act. The revised codes, came into effect on 1st October 2015 and were approved by the Chartered Trading Standards Institute (CTSI).

The Property Ombudsman promotes TSI approved Codes of Practice in Sunderland

Published on Friday, 28 August 2015. Posted in Press Releases

The Property Ombudsman, Christopher Hamer recently attended an event organised by Sunderland City Council to promote its Accredited Landlord's Scheme, a new partnership launched to improve and maintain standards of accommodation in the private rented sector. Christopher spoke about the importance of the redress scheme explaining what TPO represents, how he operates and his role as the Ombudsman.

The Property Ombudsman expels London agent for two years following tenant complaint

Published on Friday, 28 August 2015. Posted in Press Releases

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with parts of the Code of Practice for Residential Letting Agents and failing to pay an Ombudsman's award made of £768 to complainants.

The Property Ombudsman expels Allen & Crane Estates for two years following landlord complaint

Published on Monday, 20 July 2015. Posted in Press Releases

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with numerous elements of the Code of Practice for Residential Letting Agents and subsequently failing to pay an Ombudsman’s award made of £1,600 to the complainants. 

MT Properties Central Limited Expelled from The Property Ombudsman for 2 years

Published on Friday, 10 July 2015. Posted in Press Releases

MT Properties Central Limited Expelled from The Property Ombudsman for 2 years

MT Properties Central Limited (MTPC), a sales and letting agent which operates in Birmingham, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with parts of the TPO Code of Practice for Residential Letting Agents. MTPC also failed to co-operate with the Ombudsman’s investigation and to date has not paid the award made of £2,300.

The decision to expel MTPC from TPO membership arose following a complaint from landlords relating to a number of aspects of the agent’s service in connection with tenancies at two properties.  The Ombudsman found evidence of poor record keeping and administration, and upheld complaints about the collection and payment of rent to landlords, as well as poor service.

TPO announces its first ever conference “Raise Your Standards”

Published on Thursday, 04 June 2015. Posted in Press Releases

TPO announces its first ever conference “Raise Your Standards”

The Property Ombudsman (TPO) scheme is delighted to officially announce its upcoming conference called “Raise Your Standards” which will take place on 14th October at the National Motorcycle Museum in Solihull.

Gerry Fitzjohn, Vice Chairman of TPO Ltd, said: “TPO Conference 2015 has been in planning for some months, and we can now inform member and non-member estate and letting agents about the event and its benefits. The aim behind its launch has been simple; to help raise standards and improve customer service within the property industry. TPO work in a field that is continuously developing with new legislation and regulation being introduced all the time, therefore education is key. This conference will provide attendees with 4 hours of CPD (Continuous Professional Development) through well-known industry guest speakers all offering their professional expertise on a range of relevant and interesting topics as well as practical workshops, including one run by the Ombudsman Christopher Hamer which will put individuals in the place of a TPO case officer.”

TPO undergoes staff exchange in new initiative to deliver best practice

Published on Wednesday, 03 June 2015. Posted in Press Releases

TPO undergoes staff exchange in new initiative to deliver best practice

Two members of staff, one from The Property Ombudsman the other from Northwood UK, switched roles for a week in order to gain greater experience and knowledge of each other’s positions within the industry.  

The exchange was instigated by Property Ombudsman Christopher Hamer as part of TPO’s ongoing application to raise standards within the industry.  Hamer commented “It is important to emphasise the need for agents to deal promptly and professionally with complaints and equally it is hugely beneficial for my office to be aware of the practical issues agents face when trying to resolve matters themselves. This exchange will, I hope, help bring about a good understanding of the challenges agents might come up against before unresolved disputes are referred to me. It will also help educate on the meticulous process which occurs in my office prior to determining resolution of a dispute.”

Christopher Hamer stands down as the Property Ombudsman

Published on Wednesday, 06 May 2015. Posted in Press Releases

Christopher Hamer stands down as the Property Ombudsman

After nine successful years as the Property Ombudsman, Christopher Hamer’s term of office is coming to an end. On 30 November 2015 he will be officially standing down.

The independent TPO Council together with the TPO Board Chairman, Bill McClintock, have began the search to fill the position. Christopher will however remain as Ombudsman for the next few months where he will continue to generally represent the scheme. He will be handing over to his successor on 30 November.

TPO Scotland established with Codes of Practice for the Scottish sales and lettings market

Published on Wednesday, 29 April 2015. Posted in Press Releases

TPO Scotland established with Codes of Practice for the Scottish sales and lettings market

The Property Ombudsman (TPO) scheme recently launched two new versions of its Code of Practice for sales and lettings agents operating in Scotland, and to officially mark the launch of TPO Scotland, invited individuals from leading industry associations, agents and local journalists to join the Scottish Board and the Ombudsman, Christopher Hamer, for a celebration.  

The event took place at the Offices of Braemore Lettings in Edinburgh and proved to be a great success with guests enjoying a buffet lunch and a glass of wine.

TPO's Annual Report for 2014 reveals growing membership and record number of referrals

Published on Friday, 17 April 2015. Posted in Press Releases

TPO's Annual Report for 2014 reveals growing membership and record number of referrals

The latest report released by The Property Ombudsman reveals a continuing upward trend in new referrals, 42% against the previous year.  This is indicative of both the general trend in the consumer world to challenge when something does not give satisfaction, as well as the growing number of agents (28% more than at the start of 2014) now signed up as members of TPO.

Six months on from the introduction of new legislation, making it a legal requirement for lettings agents and property managers in England to join a government approved redress scheme, the report indicates the number of letting offices now signed up to TPO scheme has reached a record level of 12,915.  This brings the total number of sales and lettings offices offering TPO's free, independent route to resolve disputes to 26,735.

Minister urges letting agents to sign up to TPO's Lettings Code of Practice

Published on Thursday, 26 February 2015. Posted in Press Releases

Minister urges letting agents to sign up to TPO's Lettings Code of Practice

Jo Swinson, Consumer Affairs Minister has spoken out in support of a new Trading Standards Institute (TSI) campaign to raise awareness of their Consumer Codes Approval Scheme (CCAS), which replaced the Office of Fair Trading (OFT) scheme in 2013.

The initial focus of the media campaign will be to remind tenants and landlords of their legal right to free and independent dispute resolution through TPO, the only redress scheme to operate CCAS-approved Codes.

TPO launches two Codes of Practice for Scottish Sales and Letting Agents

Published on Tuesday, 24 February 2015. Posted in Press Releases

TPO launches two Codes of Practice for Scottish Sales and Letting Agents

The TPO scheme has launched two new versions of its Codes of Practice for Sales and Lettings Agents operating in Scotland.

The Codes are unique to TPO and have been raising standards in the property industry for 25 years as part of the scheme’s free, fair and impartial dispute resolution service, which helps more than 16,000[1] buyers, sellers, landlord and tenants with their disputes.