The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

Published on Tuesday, 02 February 2016. Posted in Press Releases

The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

A new Service Level Agreement (SLA) between the UK's largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the scheme’s independent and impartial dispute resolution service.

Two more agents expelled from The Property Ombudsman for 2 years

Published on Tuesday, 10 November 2015. Posted in Press Releases

Two more agents, A S Moon & Partners, a sales and letting agent based in Northumberland, and CityWest.co.uk Limited, a sales and letting agent based in Hounslow, have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. Both had failed to comply with parts of the TPO Codes of Practice, failed to co-operate fully with the Ombudsman’s investigations following complaints and failed to pay awards made. 

Property Ombudsman’s final interim report calls for Property Agents Act

Published on Monday, 19 October 2015. Posted in Press Releases, Reports

The latest interim report released by The Property Ombudsman reveals more than half of the 9141 enquiries received related to lettings disputes, nearly double that of sales.  This not only reinforces the importance of legislation introduced a year ago, making it a legal requirements for all letting agents in England to register with an approved redress scheme, but has left Christopher Hamer, Property Ombudsman, calling for a Property Agents Act. 

The Property Ombudsman issues guidance note to agents on compliance with competition law

Published on Tuesday, 13 October 2015. Posted in Press Releases

The Property Ombudsman (TPO) scheme has issued a supplementary membership guidance note to help agents understand their obligations under the revised Codes of Practice and ensure compliance with the Competition Act. The revised codes, came into effect on 1st October 2015 and were approved by the Chartered Trading Standards Institute (CTSI).

The Property Ombudsman promotes TSI approved Codes of Practice in Sunderland

Published on Friday, 28 August 2015. Posted in Press Releases

The Property Ombudsman, Christopher Hamer recently attended an event organised by Sunderland City Council to promote its Accredited Landlord's Scheme, a new partnership launched to improve and maintain standards of accommodation in the private rented sector. Christopher spoke about the importance of the redress scheme explaining what TPO represents, how he operates and his role as the Ombudsman.

The Property Ombudsman expels London agent for two years following tenant complaint

Published on Friday, 28 August 2015. Posted in Press Releases

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with parts of the Code of Practice for Residential Letting Agents and failing to pay an Ombudsman's award made of £768 to complainants.

The Property Ombudsman expels Allen & Crane Estates for two years following landlord complaint

Published on Monday, 20 July 2015. Posted in Press Releases

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with numerous elements of the Code of Practice for Residential Letting Agents and subsequently failing to pay an Ombudsman’s award made of £1,600 to the complainants. 

MT Properties Central Limited Expelled from The Property Ombudsman for 2 years

Published on Friday, 10 July 2015. Posted in Press Releases

MT Properties Central Limited Expelled from The Property Ombudsman for 2 years

MT Properties Central Limited (MTPC), a sales and letting agent which operates in Birmingham, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with parts of the TPO Code of Practice for Residential Letting Agents. MTPC also failed to co-operate with the Ombudsman’s investigation and to date has not paid the award made of £2,300.

The decision to expel MTPC from TPO membership arose following a complaint from landlords relating to a number of aspects of the agent’s service in connection with tenancies at two properties.  The Ombudsman found evidence of poor record keeping and administration, and upheld complaints about the collection and payment of rent to landlords, as well as poor service.

TPO announces its first ever conference “Raise Your Standards”

Published on Thursday, 04 June 2015. Posted in Press Releases

TPO announces its first ever conference “Raise Your Standards”

The Property Ombudsman (TPO) scheme is delighted to officially announce its upcoming conference called “Raise Your Standards” which will take place on 14th October at the National Motorcycle Museum in Solihull.

Gerry Fitzjohn, Vice Chairman of TPO Ltd, said: “TPO Conference 2015 has been in planning for some months, and we can now inform member and non-member estate and letting agents about the event and its benefits. The aim behind its launch has been simple; to help raise standards and improve customer service within the property industry. TPO work in a field that is continuously developing with new legislation and regulation being introduced all the time, therefore education is key. This conference will provide attendees with 4 hours of CPD (Continuous Professional Development) through well-known industry guest speakers all offering their professional expertise on a range of relevant and interesting topics as well as practical workshops, including one run by the Ombudsman Christopher Hamer which will put individuals in the place of a TPO case officer.”