MT Properties Central Limited (MTPC), a sales and letting agent which operates in Birmingham, has been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years after failing to comply with parts of the TPO Code of Practice for Residential Letting Agents. MTPC also failed to co-operate with the Ombudsman’s investigation and to date has not paid the award made of £2,300.
The decision to expel MTPC from TPO membership arose following a complaint from landlords relating to a number of aspects of the agent’s service in connection with tenancies at two properties. The Ombudsman found evidence of poor record keeping and administration, and upheld complaints about the collection and payment of rent to landlords, as well as poor service.