In order to help agents better understand how the Ombudsman comes to decisions over complaints, we now issue a quarterly case summary review, giving you the opportunity to see examples of real complaints, how they were reviewed, as well as the outcome. These are a collection of case summaries which have been published in the trade press over the last quarter.
A case that The Property Ombudsman (TPO) was asked to review came from landlords against a letting agent in connection with the referencing completed by the agent when a tenancy commenced. The tenants had refused to pay the rent and the landlords were faced with losses of £9,171.60.
A case that The Property Ombudsman (TPO) was asked to review came from a landlord against a letting agent over concerns that he was mis-sold an Alternative Deposit Option for the tenancy.
A case that The Property Ombudsman (TPO) was asked to review came from buyers against a search provider in relation to their report provided in connection with the buyers’ purchase of a property. The report showed that there were no planning applications within 750m of the property and omitted to include reference to the planning permission that had been granted for an estate of nine houses situated immediately adjacent to the property.
A case that The Property Ombudsman (TPO) was asked to review came from prospective buyers against an agent in relation to material information that was omitted from the property listing.