We have all seen the tragic reports following the inquest into the death of 2-year-old Awaab Ishak, where the coroner concluded that extensive mould in his family’s rented flat was the cause of his death. These findings have been described as a defining moment for the housing sector.
No one can have seen the reports about little Awaab’s terrible fate and be unmoved. This tragedy underlines how the lack of decent housing can have dire consequences.
Given these events, we are looking to understand the prevalence of damp and mould problems within the private rented sector, to help to identify ways to support our Members and consumers.
To that end, we have changed the way we will deal with disputes relating to mould and damp issues, ensuring they receive attention by senior decision-makers – but we also need your help!
I’d be very grateful if you would spend a few minutes completing the survey below. Results will be anonymous and they will help us provide insight about mould and damp issues across the private rented sector and plan our resources. Thank you for taking the time to help us in addressing this important issue.
We are proud of our role in promoting improvements across the property sector, and we are equally proud of the high standards to which our Members hold themselves.
This survey will close on Wednesday 30th November. Thank you in advance for taking part.
Rebecca Marsh, Property Ombudsman