Er, where’s my sofa?

What, asks Christopher Hamer, The Property Ombudsman,
happens when you lose your landlord’s furniture?

"Cancellation of Contract Regulations –

let’s clear the confusion,” says Christopher Hamer, The Property Ombudsman.

This is an ideal buy-to-let investment… or is it?

Check the facts first says Christopher Hamer, The Property Ombudsman.

Inventories – discrepancies, deficiencies and differences.

Christopher Hamer, The Property Ombudsman, says the Devil’s in the detail.

Auctions: the practices and the pitfalls

Christopher Hamer, The Property Ombudsman, calls for diligence and fairness.

Goodwill, timely resolution or leverage?

Christopher Hamer, The Property Ombudsman, discusses and full and final settlements.

Absent vendors, dogs and, ahem, some rather inappropriate behaviour.

The Property Ombudsman, Christopher Hamer, reports.

Death of a tenant.

Part of the life of a landlord is dealing with the death of a tenant. Christopher Hamer, the Property Ombudsman, explains how it should be done.

When do you tell the tenant that the landlord is selling the property? 

The Ombudsman discusses issues arising from landlords' decisions to sell their rental properties.

Love thy neighbour?

The Ombudsman discusses complaints received from neighbours of tenanted property.

Stamp Duty Special Offer

How clear and unambiguous statements about marketing offers are essential to avoid confusion and comply with the CPRs.

Cleaning up the confusion

A case study in which amendments made to the inventory unexpectedly resulted in a dispute arising in relation to deposit deductions.

Incorrect Information

Two case studies which consider the effects of incorrect information provided by the sellers and the agents' differing actions.

Who is the Landlord?

Two similar cases but with contrasting outcomes highlighting why agents should act on information which brings in to question the authority of the landlord.

Flying too low?

With CPRs remaining an important topic for all agents, this case study discusses the specific issue of whether flight paths should have been divulged to the buyers.

Unsatisfactory References

After three months of the tenancy the tenant stopped making rental payments and the landlords instigated proceedings to take possession of the property. At the same time the landlords complained that the agent had introduced an unsuitable tenant and sought compensation via TPO.

Sales commission fees in letting agreements

The Ombudsman explains why sales commission fees in letting agency agreements is no longer a grey area