An Inconvenient Convenience
Complaint
Shortly after Mr and Mrs A moved into the property they discovered that the landlord, who worked in a neighbouring office, was using the toilet situated in the property. Upon questioning the landlord he advised that his use of the toilet during business hours was a requirement of the let which had been conveyed to the Agent. Mr and Mrs A then raised a
complaint alleging that they had not been informed of this requirement by the Agent prior to agreeing the tenancy and, as such, wished to end the tenancy, demanding the monies they had paid in relation to fees, the deposit and rent to be returned. The Agent argued that Mrs A had been advised during the viewing that the landlord required access to the toilet during his working hours. However, they went on to add that they appreciated Mr and Mrs A’s concerns and, together with the landlord, wished to make them an offer to end the tenancy. Mr and Mrs A refused the offer.