Annual Report

Property Ombudsman reveals latest figures concerning property complaints and consumer awards

Katrine Sporle provides an overview of 2017, which confirms a 68% increase in consumer enquiries, following the introduction of an “open all hours” online service with Yomdel.  The number of complaints received rose by 3% and TPO made financial awards to consumers in 2,408 instances which totalled £1.36 million, an increase of 11% on the previous year.

The report reveals the top causes of sales and lettings complaints, results from TPO’s consumer survey review, a snapshot of regional events attended by TPO, as well as data concerning disciplinary cases and agent expulsions. The annual report also provides reflections from the TPO Board and Council.

Download Annual Report 2017

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