Latest News from The Property Ombudsman Board:

Member newsletter (March 2017)

Published on Thursday, 30 March 2017.

Read the latest news from the Housing Minister and TPO's national letting fees campaign, which will be targeting two new locations over the coming weeks. This edition also highlights CTSI's national campaign to help more consumers find reputable firms and an interview with TPO's DSC Chair to highlight how her role is helping the scheme raise standards in the industry.

December 2016 Newsletter

Published on Wednesday, 21 December 2016.

This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme.

TPO's annual report reveals a 32% increase in complaints resolved

Published on Tuesday, 04 October 2016.

TPO's annual report reveals a 32% increase in complaints resolved

The Property Ombudsman (TPO) scheme has today released its latest annual report revealing an increase in the number of consumers contacting the scheme for help.

In the Ombudsman’s first annual report following her appointment last year, Katrine Sporle provides an overview of 2015, which includes statistical highlights on the top issues reported by consumers, the percentage of cases supported and membership growth figures, along with several varied consumer case studies.

Ombudsman congratulates TPO winners

Published on Wednesday, 17 August 2016.

Ombudsman congratulates TPO winners

The Property Ombudsman has praised the winners at this year’s prestigious Lettings Agency of the Year Awards, which reward best practice in the industry.

This year’s event welcomed Katrine Sporle to oversee the judging panel of independent industry experts.