TSI approval, new Zoopla tool for members & Home Office announcement 

This edition is a great opportunity for us to celebrate some exciting news for our members with TSI approving a second Code of Practice, which enables every TPO letting agent to use their new TSI 'approved trader' status  to assure consumers that they operate the highest service standards. We've also got some fantastic news for all TPO members following the launch of a new tool on Zoopla. This edition also includes an important announcement from the Home Office and some best practice on final viewpoint letters.

Gerry Fitzjohn, Vice Chairman, TPO Board.

This month we look at:
New TSI approval TPO's Lettings Code
Have you Signed up?
New Zoopla tools for TPO members
Home office announcement

I wanted to personally write to you with an update concerning new legislative changes for letting agents and property management agents in England. Contrary to press articles published today, the Department for Communities and Local Government (DCLG) has said that no statement has been issued to confirm the enforcement date of new legislation that will make it a legal requirement for letting agents to register with an approved redress scheme. We understand a DCLG announcement is imminent, following which we will ensure copies are shared via email, Twitter and our website. The Property Ombudsman (TPO) scheme was approved by The Department for Communities and Local Government earlier this year and is the largest scheme of its kind, with more than 11,500 lettings agents already registering with TPO voluntarily and following the scheme's unique Code of Practice, which represents best practice in the industry and has been proven to raise standards.

Welcome to the June 2014 TPO Newsletter

This edition has a special focus on regulation to reflect the new Consumer Contracts Regulations 2013 (CCRs) that come into force this month. New regulations such as these and many other primary and secondary legislation changes are reflected in TPO's new Codes of Practice for Sales and Lettings, which have been updated to include the latest industry best practice.

Gerry Fitzjohn, Vice Chairman, TPO Board.

This month we look at:
Bite-size best practice: Adhering to the new Consumer Contracts Regulations
New Codes for Sales and Lettings come into force from August 2014,
TPO receives Government approval to provide lettings redress.