TPO Conference


In place of this year's Annual Conference in Solihull, TPO will be hosting it's Conference via Webinar on 18 June 2020.

The webinar will be hosted by Katrine Sporle, Ombudsman and Jane Erskine, Director of Casework and Deputy Ombudsman,

We will be hosting interactive 'Be the Ombudsman' workshops for Sales, Lettings and Residential Leasehold Management, covering emerging issues within the property sector.


Do you have any questions which you would like answered in this webinar? If so, please email This email address is being protected from spambots. You need JavaScript enabled to view it.


Duration: Not exceeding 120 minutes






The Property Ombudsman Changes Annual Conference to a Webinar



Today, The Property Ombudsman has announced that it will cancel its annual conference, due to be held on 18th June, until 2021. In its place, TPO will be holding a Rightmove Webinar.

Katrine Sporle, Property Ombudsman, said: “Given the circumstances affecting us all, we have decided to convert the conference in Solihull to a Rightmove Webinar to take place on the morning of the 18th June. We will provide updates, advice and interactive sessions to respond to agents’ questions and concerns.”

Tickets already purchased will be credited towards TPO’s Conference in 2021, when normal business resumes.

It is currently business as normal at The Property Ombudsman, with many of its staff managing to work remotely to provide a normal service.  However, TPO appreciates and acknowledges that, like them, the priority for agents is to ensure the welfare of their employees.  Therefore, if services have to change and complaints cannot be dealt with in the usual way, agents should ensure this is communicated to complainants in writing. Should a complaint then be subsequently escalated to TPO, this will be taken into account.

Sending our very best wishes to everyone at this difficult time.



David Cox, ARLA Propertymark Chief Executive

David Cox is Chief Executive of ARLA Propertymark. He joined ARLA, Association of Residential Letting Agents, in January 2014 bringing a sharply focused policy and stakeholder engagement perspective. David has worked alongside a diverse board of experienced practitioners from across the industry to transform ARLA into ARLA Propertymark, an organisation which protects consumers through measures including Client Money Protection, campaigning for mandatory regulation of the lettings industry and raising professional standards. David has held senior policy roles at the National Landlords Association (NLA) and the International Union of Property Owners (UIPI); a trained barrister, David has also acted as Parliamentary Advisor to a well-known backbench MP.


More to be announced.

2021 Venue

Due to the success of previous years and the positive feedback from delegates and exhibitors alike we will once again be returning to the National Conference Centre, Solihull.

Getting to the National Conference Centre:

The National Conference Centre

Coventry Road



West Midlands

B92 0EJ

*Please note the National Conference Centre is located in the venue as the National Motorcycle Museum.


Use postcode B92 0EJ

On Junction 6 of the M42 – Follow signs to the National Motorcycle Museum from all approach roads.



The closest train station is Birmingham International which is just a 5-minute taxi drive

Other stations:

Birmingham New Street – 25 minute drive
Birmingham Snow Hill – 20 minute drive
Solihull – 10 minute drive


Birmingham International Airport

5 minutes away in a taxi