By abiding by our Codes of Practice you are working to higher professional standard than are currently required within the industry therefore setting you apart from your competition.

  • For agents who provide estate agency services in relation to residential property under the Consumers, Estate Agents and Redress Act 2007

  • For agents who provide letting agency work under the Enterprise and Regulatory Reform Act 2013.

  • You are able to display the TPO logo to consumers and instil confidence by offering redress. 

  • TPO's sales and lettings Codes carry the Trading Standards Institute's Consumer Code Approval Scheme logo, which you are able to display, providing consumers with further confidence that they will receive consistently high standards of service from your agency.

  •  Full membership covers all your business services applicable to the Ombudsman's jurisdictions.

  • The cost of Full Membership is £225 + VAT, per annum, per office.
    Please Note all branches trading, or local property experts (LPE’s) under the same company or brand name are required to join. Head offices and administrative offices that do not deal directly with consumers need to register but will not be charged.

  • Includes fair usage policy of up to 3 Ombudsman supported complaints per annum. 4th and subsequent Ombudsman complaints will attract a full case fee.

  • There is also a one off Joining Fee of £60 + VAT

  • You can see a full list of our fees here.

Application Requirements

What I Need to Know:

You will need to provide a copy of your Professional Indemnity Insurance (PI).

Proof of Client Account for those dealing in residential lettings. 

If you are unable to supply a company registration number and/or VAT number Proof of Identification will be required.

TPO strongly recommend that residential letting agents obtain Client Money Protection insurance.

Click here to find out more


By becoming a member of the property ombudsman, your membership will include the following services provided by your business.

Residential Sales
Code of Practice (Excl Scotland)

Code of Practice (Scotland Only)

International Sales
General Membership Obligations

AIPP Code of Conduct

Residential Buying Agents
Code of Practice

Residential Lettings
Code of Practice (Excl Scotland)

Code Of Practice (Scotland Only)

Commercial and Business Agents
Code of Practice

Auctions and Chattels
General Membership Obligations

Residential Property Buying Companies
Code of Practice