Agent Guidance

Guidance notes have been put together by the Ombudsman on the following topics to help improve the standards within the industry.

• Understanding the possession action process: A guide for private landlords in England and Wales

• Electrical Safety Standards - Guidance for Landlords and Tenants

• Canvassing for New Business

• Guidance for Agents - The TPO Process

• Guidance for Estate Agents - CPRS

• Guidance for Letting Agents - CPRS

• Dealing with Vulnerable Consumers

• Sales Agency Agreements

• Lettings Agency Agreements

• Sale by Tender

• Legal Requirements under the Consumer Rights Act 2015

• NTSELAT - Referral Fees Guidance

• Dual Fees

• Guidance for Letting Agents - Access to a Tenanted Property

• Guidance for Agents - Competition Law

• Oral Hearings

• Guidance relating to Transitional Provisions

• NTSELAT - Guidance for CPRs

• Covid 19 Guidance

• Terms used in property advertising - NTSELAT

Primary Authority Assured Advice