Current Vacancies

Are you interested in joining our team? If so, we would love to hear from you.  Please email your CV and covering letter clearly stating which position you wish to apply for to: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Please note as part of our recruitment process, we collect and process personal data relating to job applicants. For more information, please click here to view our full privacy notice for job applicants. 

 

Case Management Officer

Milford House, Salisbury

Starting salary: £18,000 p/a, with formal training progress reviews at 6 months and 12 months in order to determine if salary uplifts should be awarded to ensure equitability with experienced staff.

The Property Ombudsman is looking for a Case Management Officer, who will facilitate the smooth transition of the complaint from completion of the agent’s internal complaints procedure through to closure, through correspondence with Agents and Complainants. In doing so they will provide high quality frontline customer service by offering information and guidance to Complainants and Agents, as well as recording and responding to all consumer contacts received by telephone, e-mail or letter in line with TPO procedures. This is a full-time, permanent role.

The successful candidate will report directly to the Senior Case Management Officer. To see the full job description, please click here.

If you are interested in this position, please send a current CV, together with a covering letter or email, outlining why this is the role for you by 10am on Tuesday, 7 May 2019

 

Evaluation Advisor

Milford House, Salisbury

Starting salary: £18,000 p/a, with formal training progress reviews at 6 months and 12 months in order to determine if salary uplifts should be awarded to ensure equitability with experienced staff.

The Property Ombudsman is looking for an Evaluation Advisor, who will provide high-quality frontline customer service by offering information and guidance to Consumers and Agents quickly and sensitively, thereby ensuring a smooth transition of the complaint from the initial stage to receipt of the final viewpoint letter. This is a full-time, permanent role.

The successful candidate will report directly to the Customer Service Manager. To see the full job description, please click here.

If you are interested in this position, please send a current CV, together with a covering letter or email, outlining why this is the role for you by 10am on Tuesday, 7 May 2019