Current Vacancies

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Case Management Officer

Salisbury, Wiltshire SP1 2BP
Starting salary: £18,000 p/a
Permanent, full-time

Key Responsibilities

A fantastic opportunity has arisen to work within the Case Management team at The Property Ombudsman (TPO) for a Case Management Officer.

As a member of the Case Management team you will be required to provide high quality frontline customer service by offering advice and guidance to consumers and agents. You will be responsible for advising the parties that the case is going for full review.  Day to day you will process, log, check and acknowledge all correspondence received from all parties involved, ensuring all relevant documentation is received in order for the case to be reviewed by an Adjudicator. Following the adjudicator review, you will also issue the proposed decision, ensure that responses are received, log representations, chase payments and close cases.    

About you

To be successful as a Case Management Officer you will have a passion for delivering great service. You’ll have a natural ability to explain complex information clearly and simply using your excellent communication and listening skills. You will have strong administration and organisation skills with a positive can-do attitude.

Good computer skills and attention to detail are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team. For a full description, please click here.

If you feel you have the experience and skills for the Case Management Officer position, please apply now. Please note that the deadline for applications is 5pm on Monday, 16 December 2019.