Current Vacancies

Are you interested in joining our team? If so, we would love to hear from you.  Please email your CV and covering letter clearly stating which position you wish to apply for to: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Please note as part of our recruitment process, we collect and process personal data relating to job applicants. For more information, please click here to view our full privacy notice for job applicants.  


Associate Adjudicator

We are looking for Associate Adjudicators to join us on a casual basis to assist with the demands in our casework for an initial period of six months.

This is a self-employed contract working remotely with flexible hours to suit you and us. The initial training for this role will be conducted remotely and you will be expected to attend a maximum of 6 half-day training sessions over a two-week period. Any hours worked during this initial training period will be paid at a half daily rate of £70.00 (inclusive of VAT if you need to charge it).

Following your initial training, you will be paid on a case basis at a rate of £300 to £350 per case (inclusive of VAT if you need to charge it) depending on the complexity of the case and business demand. We cannot guarantee the number of cases per month as this does depend on the business demand.

All self-employed contractors will be expected to have their own IT equipment with adequate anti-virus software.

Please note that if you own or work for a Property Agent, Trading Standards, or a related property sector body we will be unable to consider you for this role due to potential conflicts of interest.

About us

The Property Ombudsman provides a free-to-use, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry.  As a not-for-profit organisation we have been providing a free-to-use and impartial dispute resolution service since 1990.

As an Adjudicator, you will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved complex disputes between agents and their customers, often with associated large volumes of written evidence. You will apply sound reasoning to reach logical decisions.  Excellent persuasive writing skills and sound judgment will enable you to draw and share reasonable conclusions, as well as draft clear and concise reasoned arguments in reports of your findings. Resilience is a key attribute when dealing with complaints, you will need to show determination and empathy, whilst remaining impartial, often in the face of direct and personal challenges. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct, and diplomatic communications. You will be capable of delivering against demanding quality and timeliness targets.

What we are looking for

To be successful as an Associate Adjudicator you will have:

Experience within one of the property sector, an ombudsman service, a dispute resolution or mediation service, a regulator, within a housing or public law legal practice,

desirable

Demonstrable experience of resolving and determining complex complaints

Excellent persuasive writing skills

The ability to work under pressure and meet targets

The ability to maintain consistency in your quality of work

Sound reasoning and judgment

Empathy and emotional intelligence

The ability to use your initiative to make customer-focused decisions

Consumer-focused approach

TPO Values Statement

TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the experience and skills to meet our criteria to apply for this role.

How to apply

Applications for this post will be accepted until Friday 2 July 2021, however, we may close the vacancy before this date if we have received the right level of applicants. To apply please send a copy of your CV and a covering letter explaining your motivations for applying, and that demonstrates your suitability for this post, to Jema Evans, HR Manager at This email address is being protected from spambots. You need JavaScript enabled to view it., or by post at The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Previous applicants for this role need not reapply.


Policy Administrator

Salary: £21,210

Maternity cover

Full time

Location: Home-based with occasional travel to our Salisbury office

About us

The Property Ombudsman provides a free, impartial, and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector and as a not-for-profit organisation we have been providing our service since 1990.

Key Responsibilities

Reporting into the Policy and External Affairs Manager you will support the Policy Team by assisting in achieving TPO’s strategic objectives by undertaking administrative and policy-related research tasks as detailed below:

 Policy related administrative duties

  • Monitor and manage the TPO Codes mailbox
  • Maintain TPO’s Policy Library
  • Maintain and develop TPO’s library of Assured Advice, as directed
  • Maintain and develop TPO’s library of Consumer and Agent guidance, as directed
  • Maintain an up to date version of the TPO Directory
  • Maintain and undertake the administration of TPO’s Document Control process
  • Proofread external publications (e.g. Annual Report, consultation responses, guidance documents).
  • Liaise with external suppliers in relation to the design, production, and, where required, printing of TPO documents.

Policy support and research tasks

  • Research key issues (as directed) to assist in developing an effective policy framework to support TPO’s Industry and Consumer Forums and TPO’s aims and objectives.
  • Investigate emerging issues (as directed) to identify information relevant to TPO in support of the monthly communications plan.
  • Gather and collate information from within the organisation required as part of TPO’s ongoing approval under various regulations.
  • Provide research and administrative support in relation to TPO’s Codes of Practice, agent, and consumer guidance.
  • Undertake research in relation to TPO’s responses to relevant external consultations.
  • Assist in identifying training issues and providing training content.
  • Attend internal and external policy-related meetings and events where required.
  • Maintain and monitor TPO’s consumer and agent surveys, analysing and reporting results on a quarterly basis.
  • Develop and maintain a digital case study library, identifying appropriate cases suitable for external use.

In order to be successful in this role you will have:

  • A Level/level 3 or equivalent professional working experience
  • Demonstrable experience as an administrator
  • Excellent organisational skills
  • Excellent research skills and techniques.
  • Excellent written and verbal communication skills with strong attention to detail
  • High level of IT literacy (especially Microsoft Word, Powerpoint, and Excel)
  • Ability to work independently as well as part of a team.
  • Ability to identify problems and constructively look to find solutions
  • Ability to work under pressure, prioritising where necessary to meet deadlines.
  • Strong analytical skillset, with the ability to collate and summarise data.

Desirable:

  • Knowledge of TPO and its role.
  • An understanding of the UK property sector with an awareness of current issues.
  • Experience in dispute resolution.
  • An awareness of reputation management / public relations.
  • Willingness to work flexibly when required.

We are committed to appointing on merit with independent assessments, openness, and transparency of process. We are also committed to providing equal opportunities for all. We welcome applicants from all backgrounds and communities and, in particular those that are currently under-represented in our organisation, including, but not limited to, Black, Asian, and Minority Ethnic (BAME) candidates and candidates with disabilities.

How to apply

Applications for this post will be accepted until Friday 2 July 2021, however, we may close the vacancy before this date if we have received the right level of applicants. 

If you feel you have the experience and skills for the Policy Administrator position, please send a copy of your CV and a supporting statement answering the following questions:

  1. Can you explain an example of when you researched a particular topic and how you fed that information back to the relevant people?
  2. Provide evidence about a time where you have maintained and administered a large set of information and how you did this?

Applications should be sent to Jema Evans, HR Manager at This email address is being protected from spambots. You need JavaScript enabled to view it., or by post at The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.


Level 3 Adjudicator

Salary: £35,000

Maternity Cover 

Full time

Location: Home-based with occasional travel to Salisbury

About us

The Property Ombudsman provides a free, impartial, and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector and as a not-for-profit organisation we have been providing our service since 1990.

Adjudicator

As an Adjudicator, you will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved disputes between agents and their customers, often with associated large volumes of written evidence. You will apply sound reasoning to reach logical decisions.  Excellent communication skills, both written and oral, and sound judgment will enable you to draw and share reasonable conclusions, as well as draft reasoned arguments in any reports of your findings.

With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role.  You will continually liaise with both parties to ensure you understand the scope of the complaint and manage expectations from the onset to support the understanding and thus acceptance of final decisions.

Resilience is a key attribute when dealing with complaints, you will need to show determination and empathy, whilst remaining impartial, often in the face of direct and personal challenges. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct, and diplomatic communications. You will be capable of delivering quality, consistently, under pressure, and managing a high workload to meet targets.

What we are looking for

To be successful as an Adjudicator you will have:

  • Experience within one of the housing sector, an ombudsman service, a regulator, within a housing or public law legal practice, desirable
  • A degree or equivalent professional working experience
  • Demonstrable experience of resolving and determining the outcome of complex complaints
  • Solid experience of dealing with complaints
  • Sound reasoning and judgment
  • The ability to maintain consistency in quality of work
  • Empathy and emotional intelligence
  • Excellent communication and negotiation skills
  • Excellent persuasive writing skills
  • The ability to work under pressure and meet targets
  • The ability to use your initiative to make customer-focused decisions.
  • Consumer-focused approach

How to apply

Applications for this post will be accepted until Friday 2 July 2021, however, we may close the vacancy before this date if we have received the right level of applicants. 

If you feel you have the experience and skills for the Adjudicator position, please send a copy of your CV and a supporting statement answering the following questions:

  • Tell us about a time you had to revolve a complex complaint – how did you ensure your decision was fair and reasonable?
  • How do you manage your time to meet targets when working under pressure?
  • Tell us about a time when you demonstrated a consumer-focused approach to achieve a positive outcome.

Applications should be sent to Jema Evans, HR Manager at This email address is being protected from spambots. You need JavaScript enabled to view it., or by post at The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.


Deputy Senior Policy and External Affairs Advisor

Salary: £42,000

Full time

Location: Home-based with occasional travel within the UK

About us

The Property Ombudsman provides a free, impartial, and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector and as a not-for-profit organisation we have been providing our service since 1990.

Key Responsibilities

Reporting into the Director of Policy and External Affairs you will assist in driving awareness and building TPO’s opportunities to effect positive change in the property sector through policy, communication, research and stakeholder engagement. Capable of thinking strategically, you will assist in identifying and directing TPO policy influencing and advocacy strategies, designed to ensure that TPO develops its status within the property sector as a forward-looking, transparent, and modern Ombudsman Service.

This is a key role, where you can make a critical impact on TPO’s sector influence by building and maintaining strong relationships with key stakeholders and policy decision-makers. As an accomplished policy professional, you will use your strong political awareness, excellent judgment, strong analytical skills, and outstanding communications skills to provide influential communications at a senior level.

In order to be successful in this role you will have:

  • A degree, professional qualification or equivalent professional working experience.
  • Experience of public affairs and management of political relationships.
  • Demonstrated ability to engage stakeholders at all levels, and build effective, trusted and influential relationships.
  • A strong analytical skill set, with the ability to interpret data to draw conclusions and inform decision making.
  • The ability to formulate, communicate and implement strategies and policies.
  • The ability to be comfortable and flexible in working with a significant level of ambiguity, resilient under pressure, and work effectively in a complex and changing environment.
  • A good understanding of the property sector, including market developments and regulatory framework.
  • A good understanding of the role and governance arrangements of an Ombudsman scheme, including the principles applied to casework, jurisdiction, and the position of ombudsmen within regulatory sector frameworks.

How to apply

We are committed to appointing on merit with independent assessments, openness, and transparency of process. We are also committed to providing equal opportunities for all. We welcome applicants from all backgrounds and communities and, in particular those that are currently under-represented in our organisation, including, but not limited to, Black, Asian, and Minority Ethnic (BAME) candidates and candidates with disabilities.

If you feel you have the experience and skills for the position, please send your CV together with a covering letter to Jema Evans,  HR Manager, The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP or at This email address is being protected from spambots. You need JavaScript enabled to view it.. The closing date for this vacancy is Friday 2 July 2021.

As part of our selection process all shortlisted candidates will be invited to complete a written report on a current area of interest with the property sector.