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Adjudicator

FULL JOB DESCRIPTION

Salary: £28,939 to £35,000 (dependent on experience)

Temp to perm contract (initially for a period of 6 months)

Full time

Location: Home based with occasional travel to Salisbury

About us

The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry. As a not-for-profit organisation we have been providing a free and impartial dispute resolution service since 1990. 

Adjudicator

As an Adjudicator, you will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved disputes between agents and their customers, often with associated large volumes of written evidence. You will apply sound reasoning to reach logical decisions.  Excellent communication skills, both written and oral, and sound judgement will enable you to draw and share reasonable conclusions, as well as draft reasoned arguments in any reports of your findings.

With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role.  You will continually liaise with both parties to ensure you understand the scope of the complaint and manage expectations from the onset to support the understanding and thus acceptance of final decisions.

Resilience is a key attribute when dealing with complaints, you will need to show determination and empathy, whilst remaining impartial, often in the face of direct and personal challenge. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct and diplomatic communications. You will be capable of delivering quality, consistently, under pressure and managing a high workload to meet targets.

What we are looking for

To be successful as an Adjudicator you will have:

Experience within one of: the housing sector, an ombudsman service, a regulator, within a housing or public law legal practice, desirable

Solid experience of dealing with complaints

Sound reasoning and judgement

The ability to maintain consistency in quality of work

Empathy and emotional intelligence

Excellent communication and negotiation skills

Excellent persuasive writing skills

The ability to work under pressure and meet targets

The ability to use your initiative to make customer focused decisions.

Consumer Centric approach

How to apply

Applications for this post will be accepted until 1 February 2021, however we may close the vacancy before this date if we have received the right level of applicants. To apply please send a copy of your CV and a covering letter explaining your motivations for applying, and that demonstrates your suitability for this post, to Jema Evans, HR Manager at This email address is being protected from spambots. You need JavaScript enabled to view it., or by post at The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP