Between October and December 2022 (inclusive), six agents were excluded from The Property Ombudsman (TPO) for failing to pay a compensatory award.

Dear Member,

Thank you for your membership with The Property Ombudsman (TPO). As you know, the Ombudsman model for redress is now the preferred model for government, with Landlord and New Homes Ombudsman being proposed this year. For both agents and complainants, it offers benefits above standard ADR schemes, especially in the advice and support functions.