The Property Ombudsman

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Residential Lettings - Guidance and Information

 

A to Z Guidance and Information:

  • Access
  • Agency Agreement
  • Break Clause
  • Buy to Let
  • Check-in/Check-out
  • Deposits
  • Duty of Care
  • Energy Performance Certificate
  • Fees
  • Holding Deposits
  • Illegal/Criminal Activity
  • Inspection
  • Inventory
  • Marketing
  • Maintenance and Repairs
  • Negligence Claims
  • Net Yield
  • Offers
  • Quiet Enjoyment 
  • Recommended Rents
  • The Referencing Provider
  • Rent Arrears
  • Right to Rent Checks
  • Role of the Letting Agent
  • Terms of Business
  • Tenancy Agreement
  • Tenancy Deposit Schemes
  • Tenant 'Fees and Conditions'
  • Viewings

Guidance for Landlords and Tenants

  • View Our Guidance for Landlords Information Sheet
  • View Our Guidance for Tenants Information Sheet
  • TPO Code of Practice for Residential Letting Agents - 1 June 2019
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  • Enquiries

    • Consumers
      • 01722 333306
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      • 01722 335458
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      • 01276 804411
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      • admin@tpos.co.uk
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      • membership@tpos.co.uk
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      • media@tpos.co.uk

    Lines open: Monday - Friday, 09:00 - 16:30 (excluding bank holidays)

    Our enquires line will be closed between 09:00 and 09:30 on the 1st and 3rd Thursday of every month for staff training.

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Correspondence Notice:

Consumers are reminded that postal enquiries may take longer to process whilst we are working from home. We encourage all enquiries to be sent to the following email address where possible: admin@tpos.co.uk.

Registered in England No: 3339975 - Registered Office: Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP

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